Multi Brand Retail Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time

About the Role

We are seeking a dynamic and inspirational Retail Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. As a key member of our team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

Key Responsibilities

  • Review and communicate Multi Brand targets, ensuring the cascade to all team members
  • Meet individual responsibility for contributing to the team's goals (KPIs) in terms of service and sales
  • Collaborate with the management team to ensure the Multi Brand marketing calendar is executed with excellence
  • Develop and execute in-store events plans, aligned to Brands and Retailer activity
  • Ensure the management team acts as Ambassadors for the Multi-Brand Vision
  • Understand the MB consumer journey and ensure the MB team executes at all times
  • Understand each Brand's nuances to deliver each Brand service (either full service or hero service) and sales expectations
  • Help and support team members in understanding all additional sales avenues
  • Ensure digital tools and resources are used to upskill teams
  • Act as a role model for the team in all aspects of sales and service
  • Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques, and product knowledge
  • Implement a Multi Brand consumer recruitment and retention strategy to grow a loyal customer base
  • Ensure the team plans and executes events driving awareness, retail sales, and recruiting new consumers to the Multi Brand concept
  • Ensure all refunds and complaints are handled in line with Company guidelines

About You

We are looking for a Beauty Obsessed individual who is passionate about creating meaningful relationships and providing amazing customer experiences. You should be agile and flexible, with a strong commercial acumen and the ability to give balanced feedback. As a confident communicator, you will be able to inspire and motivate the team to achieve and maintain the required standard of conduct and job performance.

What We Offer

We offer a competitive industry salary, commission scheme eligibility, annual leave, and family leave. You will also receive product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, and access to an extensive training and development offering.

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