Multi Brand Retail Manager
4 weeks ago
Role Overview
This dynamic and inspirational Retail Manager position is a key leadership role within the ESTÉE LAUDER Companies, requiring a highly motivated and experienced individual to lead, coach and develop a team of Sales Advisors to achieve sales, customer service and operational targets.
Key Responsibilities
- Develop and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.
- Manage numerous stakeholders with conflicting priorities and make sound business decisions that reflect the Multi Brand concept.
- Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques and product knowledge to drive performance.
- Implement a Multi Brand consumer recruitment and retention strategy to grow a loyal customer base.
- Ensure the team are planning and executing events driving awareness, retail sales and recruiting new consumers to the Multi Brand concept.
- Manage the business needs while developing the team's skills sets and knowledge and building professional relationships within the store and the Multi Brand project team.
Requirements
- Beauty obsessed with a passion for beauty, events, social media and keeping up to date with the industry.
- Empowering leadership style – encouraging others to take ownership and accountability.
- Confident communicator – team, brands, project team, retailer, ASEM.
- Strong commercial acumen.
- Socially driven & digitally savvy.
- Creative and ideas driven.
- Target driven.
- Empathetic and able to connect instantly with a range of people.
- Collaborative.
- Inspiring, proactive, engaging and approachable.
What We Offer
- Competitive industry salary.
- Commission scheme eligibility.
- Annual Leave & Family Leave.
- Product discount/Staff Product Concession monthly credit spend allowance.
- Mental Health Wellbeing Initiatives.
- Benefits platform with exclusive discounts and offers.
- Work Life Connections – Employee Assistance Programme.
- Extensive Training & development offering.
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