Multi Brand Retail Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time

Role Overview

This dynamic and inspirational Retail Manager position is a key leadership role within the ESTÉE LAUDER Companies, requiring a highly motivated and experienced individual to lead, coach and develop a team of Sales Advisors to achieve sales, customer service and operational targets.

Key Responsibilities


  1. Develop and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.
  2. Manage numerous stakeholders with conflicting priorities and make sound business decisions that reflect the Multi Brand concept.
  3. Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques and product knowledge to drive performance.
  4. Implement a Multi Brand consumer recruitment and retention strategy to grow a loyal customer base.
  5. Ensure the team are planning and executing events driving awareness, retail sales and recruiting new consumers to the Multi Brand concept.
  6. Manage the business needs while developing the team's skills sets and knowledge and building professional relationships within the store and the Multi Brand project team.

Requirements


  • Beauty obsessed with a passion for beauty, events, social media and keeping up to date with the industry.
  • Empowering leadership style – encouraging others to take ownership and accountability.
  • Confident communicator – team, brands, project team, retailer, ASEM.
  • Strong commercial acumen.
  • Socially driven & digitally savvy.
  • Creative and ideas driven.
  • Target driven.
  • Empathetic and able to connect instantly with a range of people.
  • Collaborative.
  • Inspiring, proactive, engaging and approachable.

What We Offer


  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives.
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training & development offering.


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