Beauty Advisor

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Estée Lauder Companies Full time
Multi Brand Make Up Artist

Job Summary

This is a role for individuals who are passionate about beauty and enjoy delivering exceptional consumer experiences. As a Multi Brand Beauty Advisor, you will work across all brands and categories, leveraging the wide range and depth of products to deliver beauty expertise and experiences. You will also utilize social media to create, advertise, and execute Multi Branded events.

Your role will require ensuring unbiased, engaging customer service, event execution, and sales through exceptional communication skills, trend spotting, social media upkeep, and artistic abilities.

Sales and Service

  • Consistently achieve set sales goals and expectations, and proactively drive for more.
  • Foster an omni-channel approach to meet consumer needs and maximize selling opportunities.
  • Take personal responsibility and ownership of performance and self-development.
  • Adhere to sales processes and procedures in line with Store/Company guidelines.
  • Adhere to appearance guidelines and personal standards.
  • Demonstrate a thorough understanding of the hero products and services across the ELC Multi Brand portfolio.
  • Play your part in executing the in-store strategy communicated by both the Assistant Business Manager and Business Manager.
  • Showcase knowledge and understanding of key product features and benefits to meet consumer needs.
  • Utilize strong market and industry awareness to shape local strategy as well as influence wider business and organization.
  • Develop and maintain strong understanding of social media activity, trends, and identify sales opportunities.
  • Adhere to and keep up abreast of all communicated company standards, policies, and procedures.
  • Consistently deliver high-touch consumer experiences, be it over the phone, in person, or virtual.
  • Tailor each experience to meet consumer-specific needs, leveraging the wider ELC brand, category, and services portfolio.
  • Proactively seek opportunities to drive omni-channel events and experiences with on-brand use of social media.
  • Act with pace and accuracy when handling consumer enquiries.

Make Up Artist

  • Have a strong passion for make-up and enjoy being creative and having fun with it, while delivering an exceptional consumer experience.
  • Enjoy coaching others and sharing your passion and make-up knowledge.
  • You have excellent communication and empathic skills.
  • A trade is essential during the interview process.

Operational Excellence

  • Adhere to Store/Company stock management procedures to ensure stock file accuracy and integrity.
  • Implement and maintain visual merchandising in line with Brand/Store/Company guidelines.
  • Always contribute to housekeeping to maintain strong retail standards.
  • Take personal responsibility and adhere to Store/Company Security policies and procedures.
  • Fully understand and adhere to Store/Company Health and Safety policies, procedures, and protocols.

Teamwork

  • Communicate effectively and contribute toward a strong and successful teamworking environment.
  • Be a team player – open to learning about other brands and supporting to deliver the team goal.
  • Promote brand/organization culture and image, behaving with respect and integrity at all times.
  • Be a Multi Brand Ambassador who inspires both peers and consumers.
  • Share best practice and support colleagues be the best they can be.
  • Proactively participate in local and national team initiatives and incentives.
  • Adhere to the set daily/weekly deployment schedules.

Essential Person Specification

  • Beauty and Multi Brand obsessed, socially savvy, and consumer-centric.
  • Engaged by variety.
  • Self-motivated.
  • Loves building rapport with consumers.
  • Takes ownership and drives the business.
  • Team player.
  • Confident communicator.
  • Competitive spirit.
  • High energy.

Qualifications

Competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives (Unmind App and Employee Assistant Programme), benefits platform with exclusive discounts and offers, work-life connections – employee assistance programme, and extensive training and development offering.

I,D&E STATEMENT

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.

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