Retail Account Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ELEMIS Full time
As a Retail Account Manager at ELEMIS, you will be responsible for driving the sales of our treatments and products through exceptional leadership and communication skills. Your role will involve managing the running of our Elemis Retail Account, developing sales, and promoting the Elemis brand through planning and executing promotional activities. You will lead a team within your Retail Account, ensuring that company standards are always maintained, and delivering an exceptional Elemis journey for each client.

**Key Responsibilities:**

* Be responsible for the growth of Elemis sales in treatments and products within the retail store.
* Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
* Raise awareness of the Elemis brand and educate clients in the product and treatment range.
* Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
* Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
* Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.

**Team Management:**

* Prepare rotas on a monthly basis, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
* Assist and support in the on-going product knowledge and retail training for the wider store team.
* Be responsible for the motivation and team spirit of your division.

**Customer Service:**

* Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
* Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
* Ensure that customer service is of the highest standard and to handle any client complaints promptly.
* Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

**Requirements:**

* NQV Level 2 in Beauty Therapy or equivalent qualification
* Good level and standard of UK/European education or equivalent
* Experience within a similar retail / store role and industry
* Experience supervising and managing a team
* Proven sales record
* Practical work experience in conducting treatments
* Good level of computer literacy in Microsoft Word and Excel
* Previous experience working with a professional brand

**What We Offer You:**

* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
* Generous Holiday Allowance, increasing with length of service
* Company Pension Scheme
* Bonus/Commission Scheme
* Healthcare Cash Plan (with Dental)
* Private Medical Insurance
* Employee Assistance Programme for all Associates and their families
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
* Much, much more

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