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Retail Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Deichmann Full time
Job Description

About the Role:

Deichmann is seeking a highly motivated and experienced Retail Supervisor to join our team in Newcastle. As a key member of the store management team, you will play a vital role in supporting the store manager and delivering an exceptional shopping experience to our customers.

Key Responsibilities:

  1. Lead and supervise the store team in the absence of the Store Manager.
  2. Open & close the store, including cashing up and completion of associated administrative duties.
  3. Offer excellent levels of customer service and have a strong product knowledge.
  4. Lead by example, by recommending and promoting complimentary products with each sale.
  5. Assist management in leading the team to achieve store sales targets and KPI's.
  6. Support team members as and when required.
  7. Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
  8. Process stock deliveries and store transfers.
  9. Deal with customer queries and complaints.

Requirements:

  1. Able to take direction from management regarding additional tasks and duties.
  2. Previous supervisory experience including cashing up and banking.
  3. Self-motivated, with a positive, can-do attitude.
  4. Ability to supervise, motivate, coach and work with a team.
  5. Strong interpersonal and communication skills.
  6. Willingness to approach and serve all customers.
  7. The drive to exceed monthly performance targets.
  8. Methodical approach to completing daily tasks – including stock SKU management.
  9. High levels of attention to detail.
  10. The ability to work both individually and as part of a diverse team.
  11. The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday).

What We Offer:

A competitive hourly rate of up to £12.64 per hour, plus non-contractual hourly sales commission. Fantastic opportunities for growth and development within your retail career.