Retail Account Manager
4 weeks ago
Key Responsibilities:
* Manage the growth of Elemis sales in treatments and products within the retail store.
* Proactively drive sales and ensure that both personal targets and counter targets are met, striving to exceed set targets.
* Raise awareness of the Elemis brand and educate clients in the product and treatment range.
* Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
* Assess and collate weekly/monthly sales figures and analysis of business, reporting such information to key individuals as and when requested.
* Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock are found and rectified.
Team Management:
* Prepare rotas on a monthly basis, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard, and provide to Retail Sales Manager.
* Assist and support in the on-going product knowledge and retail training for the wider store team.
* Be responsible for the motivation and team spirit of your division.
Customer Service:
* Maintain the Elemis counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation, ensuring that the team is well-presented at all times.
* Ensure products and treatments prescribed are appropriate to clients' needs and take into account medical contraindications.
* Ensure that customer service is of the highest standard and handle any client complaints promptly.
* Ensure that all details regarding clients are kept in the strictest of confidence, locked away, and information is never discussed with inappropriate parties either inside or outside of the Company.
Requirements:
* NVQ Level 2 in Beauty Therapy or equivalent qualification.
* Good level and standard of UK/European education or equivalent.
* Experience within a similar retail/store role and industry.
* Experience supervising and managing a team.
* Proven sales record.
* Practical work experience in conducting treatments.
* Good level of computer literacy in Microsoft Word and Excel.
* Previous experience working with a professional brand.
What We Offer:
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian, and more).
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
* Generous Holiday Allowance, increasing with length of service.
* Company Pension Scheme.
* Bonus/Commission Scheme.
* Healthcare Cash Plan (with Dental).
* Private Medical Insurance.
* Employee Assistance Programme for all Associates and their families.
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
* Much, much more.
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