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Field Account Manager
1 month ago
Job Summary
We are seeking a highly motivated and experienced Field Account Manager to join our team at Daisy Communications Limited. As a Field Account Manager, you will be responsible for driving net growth and increasing product penetration into existing customers through improved customer experience, effectively managing a pipeline of opportunities, and recording all data in Daisy CRM.
Key Responsibilities
- Ensure regular account reviews with customers every 3 months to discuss their needs and identify opportunities for growth.
- Develop and maintain a deep understanding of Daisy's product portfolio and its benefits to customers.
- Work closely with support and specialist teams to provide high-level service and recommendations to customers.
- Manage and resolve customer service issues in a timely and effective manner.
- Identify and pursue new business opportunities through cross-selling and upselling Daisy products.
- Utilize CRM systems to build and manage a pipeline of opportunities.
- Develop and maintain strong relationships with customers to ensure their continued satisfaction and loyalty.
Requirements
- Telecoms or similar industry experience.
- Experience in Account Management.
- Clear understanding of commercial businesses across multiple verticals.
- Understanding of sales process and ability to demonstrate it.
- Ability to articulate Daisy's core vision, competencies, and product portfolio.
- Ability to demonstrate all Daisy products into commercial businesses at all senior levels.
- Ability to set personal development objectives.
- Utilizes CRM systems to build pipeline and manage pipeline effectively.
- Clear and articulate written and verbal communication.
- Customer-centric attitude.
What We Offer
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
