Account Manager
4 weeks ago
The Instant Group is seeking a skilled Account Manager to join our team in Newcastle. As a key contact for several key accounts, you will lead and manage serviced office transactions, ensuring that flex solutions meet client needs, timescales, and budgets.
Key Responsibilities:
- Work as part of a team to introduce, implement, and deliver contracts or services, and extend/renew existing contracts or services.
- Manage day-to-day client issues and requests, maintain client relationships, develop additional revenue streams, and retain accounts.
- Recognise opportunities for selling additional services and support coordination within our business.
- Manage clients' lease administration across a global portfolio to ensure timely completion of renewals.
- Work with the Client Account Team to create an Annual Delivery Plan for each client.
- Ensure each client receives contracted services with exceptional customer service and delivery.
Requirements:
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow.
- Excellent relationship building skills, with the ability to challenge, influence, and give advice to clients, and create positive working relationships at all levels with internal and external parties.
- Proactive, flexible, and hands-on, with problem-solving abilities that inspire confidence and trust.
- Engaging personality, with confidence in your abilities but a willingness to learn and improve.
- Account management/development experience.
- Individual who can 'think' and 'do' – and isn't precious about getting their hands dirty.
- Team player who is able to work on their own initiative.
What's in it for you?
- Competitive pay scales reviewed annually.
- Discretionary annual company bonus.
- Private healthcare and life cover.
- Hybrid working with a focus on connectivity, flexibility, and bigger relationships as part of our workplace experience strategy.
- Bespoke training programmes and our bespoke 'Instant Learning' portal.
- Reward Gateway (discounts).
- Wellbeing Centre.
- Global Employee Assistance Programme.
- Brilliant colleague recognition scheme, with quarterly and annual 'Let's Celebrate' awards (with great prizes).
- Generous referral scheme.
- Laptop / tech provided.
- Early finish on a Friday.
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