Multi Brand Retail Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time
Job Title: Multi Brand Retail Manager

At Estee Lauder Companies, we are seeking a dynamic and inspirational Retail Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.

About the Role

This role requires an all-rounder and a well-seasoned leader with experience of managing a large team. You will be able to manage numerous stakeholders with conflicting priorities and make sound business decisions that reflect the Multi Brand concept.

Key Responsibilities
  • Review and communicate Multi Brand targets, ensuring the cascade to all team members
  • Meet individual responsibility for contributing to the team's goals (KPIs) in terms of service and sales
  • In collaboration with the management team, ensure the Multi Brand marketing calendar is executed with excellence
  • Ensure the management team acts as Ambassadors for the Multi-Brand Vision
  • Understand the MB consumer journey and ensure the MB team executes at all times
  • Understand each Brand's nuances to deliver each Brand service and sales expectations
  • Help and support team members in understanding additional sales avenues
  • Act as a role model for the team in all aspects of sales and service
  • Lead the management team in effectively coaching and providing feedback to the team
  • Implement a Multi Brand consumer recruitment and retention strategy
  • Ensure the team plans and executes events driving awareness, retail sales, and recruiting new consumers
Requirements
  • Beauty obsessed with a passion for beauty, events, social media, and industry knowledge
  • Passionate about creating meaningful relationships and providing amazing customer experiences
  • Agile and flexible, with the ability to multitask
  • Resilient and experienced in change management
  • Empowering leadership style, encouraging others to take ownership and accountability
  • Confident communicator, team, brands, project team, retailer, ASEM
  • Strong commercial acumen and socially driven
  • Creative and ideas-driven, with a target-driven approach
  • Empathetic and able to connect instantly with a range of people
What We Offer
  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering


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