Multi Brand Retail Manager

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time
Job Title: Multi Brand Retail Manager

At Estee Lauder Companies, we are seeking a dynamic and inspirational Retail Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets.

About the Role

This role requires an all-rounder and a well-seasoned leader with experience of managing a large team. You will be able to manage numerous stakeholders with conflicting priorities and make sound business decisions that reflect the Multi Brand concept.

Key Responsibilities
  • Review and communicate Multi Brand targets, ensuring the cascade to all team members
  • Meet individual responsibility for contributing to the team's goals (KPIs) in terms of service and sales
  • In collaboration with the management team, ensure the Multi Brand marketing calendar is executed with excellence
  • Act as an Ambassador for the Multi-Brand Vision, leading the way to ensure this is represented and brought to life
  • Understand the MB consumer journey and ensure the MB team executes at all times
  • Understand each Brand's nuances to deliver each Brand service (either full service or hero service) and sales expectations
  • Help and support team members in understanding all additional sales avenues
  • Ensure digital tools and resources are used to upskill teams
  • Act as a role model for the team in all aspects of sales and service, creating a zero consumer complaints mindset and a surprise and delight culture
  • Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques, and product knowledge to drive performance
  • Implement a Multi Brand consumer recruitment and retention strategy to grow a loyal customer base
  • Ensure the team plans and executes events driving awareness, retail sales, and recruiting new consumers to the Multi Brand concept
  • Ensure all refunds and complaints are handled in line with Company guidelines and to a mutually satisfactory conclusion
Requirements
  • Beauty obsessed, passionate about beauty, events, social media, and keeps up to date with the industry
  • Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impact
  • Agile and flexible, multi-tasker
  • Resilient
  • Experienced in change management
  • Empowering leadership style – encouraging others to take ownership and accountability
  • Confident communicator – team, brands, project team, retailer, ASEM
  • Able to give balanced feedback and ask for resources if needed
  • Strong commercial acumen
  • Socially driven & digitally savvy
  • Creative and ideas driven
  • Target driven
  • Empathetic and able to connect instantly with a range of people
  • Collaborative
  • Inspiring, proactive, engaging, and approachable
What We Offer
  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

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