Multi Brand Retail Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time

About the Role

We are seeking a dynamic and inspirational Retail Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. As a key member of our team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

Key Responsibilities

  • Review and communicate Multi Brand targets, ensuring the cascade to all team members
  • Meet individual responsibility for contributing to the team's goals in terms of service and sales
  • Collaborate with the management team to execute the Multi Brand marketing calendar with excellence
  • Ensure the management team acts as Ambassadors for the Multi-Brand Vision
  • Understand the MB consumer journey and execute at all times
  • Help and support team members in understanding additional sales avenues
  • Act as a role model for the team in all aspects of sales and service
  • Lead the management team in coaching and providing feedback to the team
  • Implement a Multi Brand consumer recruitment and retention strategy
  • Ensure the team plans and executes events driving awareness, retail sales, and recruiting new consumers

Requirements

  • Beauty obsessed with a passion for beauty, events, and social media
  • Passionate about creating meaningful relationships and providing amazing customer experience
  • Agile and flexible, with the ability to multitask
  • Resilient and experienced in change management
  • Empowering leadership style, with the ability to give balanced feedback
  • Strong commercial acumen and social media savvy
  • Creative and ideas driven, with a target-driven approach
  • Empathetic and able to connect instantly with a range of people

About Us

At Estee Lauder Companies, we are united by our passion for beauty and our commitment to excellence. We welcome the unique, unleash creativity, and encourage progress every day. Fueled by energy and enthusiasm, our passion is contagious. We are linked by the same ambition: to reimagine the future of beauty.

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