Junior Operations Coordinator

7 days ago


Basingstoke, Hampshire, United Kingdom Turtle Beach Full time
About the Role

Turtle Beach Corporation is seeking a highly organized and detail-oriented Junior Operations Coordinator to join our team. As a key member of our operations department, you will play a critical role in ensuring the smooth execution of our business operations.

Key Responsibilities
  • Inbound Analysis: Analyze container/vessel docking dates to ensure timely receipt of inventory.
  • Inventory Management: Update stock holdings across multiple virtual warehouses, including inbound and replenishment shipments.
  • Stock Movement: Organize stock moves between physical warehouses to optimize inventory levels.
  • Compliance: Perform hard-coded stock adjustments in accordance with SOX compliance regulations.
  • Order Management: Monitor the flow of B2C orders and consolidate orders to maximize freight efficiency.
  • Delivery Tracking: Oversee the order tracking process to ensure timely delivery of products.
  • Outbound Research: Research and track outbound orders, taking corrective action as needed.
Additional Responsibilities
  • Complaint Handling: Log and handle customer complaints, including adding to trackers and sending chaser emails.
  • Project Support: Assist the Operations Manager with projects as needed.
  • Liaison: Act as liaison with SOP staff and Third Party Logistics providers.
Requirements
  • Organizational Skills: Ability to plan and prioritize work, set objectives, and develop schedules and task assignments.
  • Problem-Solving: Learn quickly when facing new problems, resourceful in finding solutions, and enjoy challenges and unfamiliar tasks.
  • Teamwork: Team player, cooperative, and able to gain the trust and support of coworkers.
  • Communication: Excellent oral and written communication skills.
  • Technical Skills: Strong skills in MS Office, particularly Excel, and ability to learn other software as needed.
  • Availability: Ability and availability to occasionally work irregular or extended hours as needed.


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