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Front of House Ambassador

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading name in the sports and fitness industry, renowned for our dedication to excellence and innovation. Our Paddle Clubs are a cornerstone of this mission, providing state-of-the-art facilities, expert coaching, and a welcoming community for paddle sports enthusiasts of all levels.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service.

Key Responsibilities

  • Greet members and guests with a friendly and professional demeanor, ensuring they feel welcomed and valued.
  • Handle member check-ins, bookings, and inquiries efficiently and accurately.
  • Provide information about the club's facilities, programs, and events, assisting members with any queries or needs.
  • Maintain the reception area and lounge spaces, ensuring they are clean, organized, and inviting.
  • Assist with membership sign-ups and renewals, providing information and guidance on membership options.
  • Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
  • Coordinate with other departments to ensure smooth operations and a seamless experience for members.
  • Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
  • Assist in promoting club events, classes, and services to enhance member engagement and participation.
  • Ensure compliance with all health and safety regulations, maintaining a safe environment for all.

Requirements

  • Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
  • A passion for providing excellent customer service and creating a welcoming environment.
  • Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
  • Highly organized with the ability to multitask and manage time effectively.
  • A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
  • Basic administrative skills, including familiarity with booking systems and handling payments.
  • A team player with a positive attitude and a willingness to help wherever needed.
  • Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.