Lead Coordinator for Customer Support

3 weeks ago

Cardiff, Cardiff, United Kingdom Legal & General Resources Limited Full time
Company Overview

Legal & General is dedicated to addressing the savings, protection, and retirement requirements of approximately 14 million individuals through our diverse portfolio of retail and workplace solutions.

Our Retail division empowers individuals to enjoy a vibrant retirement, both directly and through their employers, offering products such as Lifetime Mortgages, Retirement Interest Only Mortgages, and comprehensive financial advice on our lending options.

As the UK's premier individual life insurer, we also deliver Group Protection solutions for employers, assisting individuals in preparing for unforeseen circumstances. We facilitate home purchasing through our Mortgage Club, the largest in the UK, alongside our award-winning Surveying Services team. Our fintech division identifies and nurtures socially beneficial start-ups and scale-ups within the workplace, home, insurance, and wealth sectors.

Joining our team means contributing to brighter financial futures for all our clients.

Position Overview

We are seeking a Team Manager to become a vital part of our Customer Application Support division.

Are you someone who takes initiative? Do you enjoy problem-solving to achieve optimal solutions? If you are looking for your next career opportunity, our team is excited to welcome you as a Team Manager.

We offer a competitive base salary of up to £40,000, depending on experience. After a brief training period in our office, you will work in a hybrid model, splitting your time between home and our office. This is a full-time role from Monday to Friday, with the latest finish time at 17:00, allowing you weekends to unwind.

Key Responsibilities:
  • Engage in open and meaningful discussions with team members regarding performance and behaviors through regular coaching and reviews.
  • Foster a culture of feedback and support proactive measures to build strong working relationships.
  • Adapt swiftly to meet business requirements and objectives while delivering coaching.
  • Utilize initiative to design sessions that align with business needs and facilitate the implementation of new systems through coaching.
  • Develop initiatives aimed at enhancing overall customer satisfaction.
  • Employ a variety of coaching methods tailored to individual needs and circumstances to help team members achieve their objectives and career aspirations.
  • Regularly monitor departmental performance to provide constructive and actionable feedback in line with internal standards.
  • Comprehend the strategic direction of the business area and understand how your work contributes to this vision.
  • Encourage an environment where team members can propose ideas for continuous improvement and lead these initiatives through to implementation.

Qualifications:
  • Enthusiastic and self-driven individual who demonstrates initiative.
  • Committed to delivering expected outcomes with pride.
  • Ability to thrive in a collaborative team setting.
  • Strong communication skills.
  • Embraces and leads change effectively.
  • Capable of planning and organizing time and workflow efficiently.
  • Proficient in applying various coaching techniques to drive results effectively.
  • Able to adapt coaching methods to foster improvements and enhance team performance.

Benefits:
  • Participation in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contributions.
  • Life assurance coverage.
  • Private medical insurance for permanent employees.
  • A minimum of 25 days of holiday, plus public holidays, increasing to 26 days after two years of service, with options to buy and sell holiday.
  • Competitive family leave policies.
  • Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice.
  • Numerous discounts on our products and at various high street stores and online.
  • Modern office spaces designed to foster connection and collaboration, prioritizing employee wellbeing.

Additional Information:

Legal & General is a leading financial services organization and a major global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are highly rated in our sector for inspirational leadership and have a rich heritage coupled with an exciting future.

Our goal is to build a better society for the long term by investing our customers' funds in initiatives that enhance quality of life for everyone.

By joining us, you will be part of a welcoming culture that values collaboration among individuals from diverse backgrounds, perspectives, and experiences. Our leaders are committed to integrity and care about your future and wellbeing, empowering you through initiatives that support career development and excellence.

We strive to maintain an open, mindful, and inclusive environment, always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you are interested in learning more, we would be delighted to hear from you.

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