Customer Care Coordinator

1 month ago


Cardiff, Cardiff, United Kingdom Fawkes & Reece (North) Full time

Customer Care Coordinator

Leeds

This is an opportunity to join one of the largest House Building clients within their customer care team, supporting customers on their journey of new home ownership.

Principal accountabilities of the Customer Care Coordinator role include:

  • Ensure all calls received into the department are managed appropriately and issues are logged.
  • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
  • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
  • Maintain the relevant Customer Care log/monitor.
  • Check invoices and forward for payment.
  • Liaise with the Buying department to order materials as and when required.
  • Ensure defects are reported to sub-contractors on a regular basis.
  • Arrange completion of end of defect works for Housing Associations.
  • Liaise with Site Teams to ensure remedial works are completed within timescales.
  • Liaise with Sales Teams to ensure customer queries are answered.
  • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience

  • Experience of working as an Administrator in a fast paced environment.
  • Experience of working within the construction or house building sector is desirable.
  • Qualifications and Training

Skills and Aptitude

  • Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
  • Ability to liaise with internal and external personnel
  • Good administration skills with the ability to coordinate numerous issues during the working day
  • Able to work to deadlines in a fast paced environment
  • Ability to work on own initiative
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
  • Committed to diversity and inclusion

The Role and Working Conditions

  • Willing to be flexible in respect to day to day duties and hours worked
  • Ability to travel to all development sites, including the divisional office
  • This role requires occasional Saturday working from 09:00am - 13:00pm

In return we can offer you

  • Competitive salary
  • Competitive annual bonus
  • Contributory pension scheme
  • 25 days holiday, plus bank holidays
  • Holiday purchase scheme
  • Access to discounts and benefits portal
  • ShareSave Scheme
  • Cycle to Work Scheme
  • Life assurance

If this position sounds of interest, please apply using the link above. Alternatively please call Adam at our Sheffield office on (phone number removed).



  • Cardiff, Cardiff, United Kingdom Fieldbay Full time

    About the RoleWe are seeking a skilled and compassionate Nurse to join our team as a Care Coordinator. As a key member of our healthcare team, you will be responsible for providing high-quality care and support to our residents, while also leading and guiding our care staff to ensure the best possible outcomes.Key ResponsibilitiesAssess and develop...


  • Cardiff, Cardiff, United Kingdom Skills for Care Full time

    Job Title: Culture and Diversity Coordinator Hours: up to 36 hours (Full-Time, Job Share considered) Job Status: Fixed Term or secondment up to the end of the financial year (31 March Location: Home-Based Salary: £39,363.25 per annum Closing Date: 6 August 2024 Interviews: w/c 12 August 2024 Skills for Care helps create a well-led, skilled and valued...


  • Cardiff, Cardiff, United Kingdom Brook Street Social Care Full time

    Position Title: Live-In Care ManagerLocation: EdinburghKey Responsibilities:Oversee the care team to guarantee outstanding service provisionHandle recruitment, training, and oversight of care staffCreate and execute individualized care strategiesFoster and maintain effective communication with clients and their familiesQualifications:Previous experience in...


  • Cardiff, Cardiff, United Kingdom Maximus UK Full time

    Job Description**Job Title:** Customer Service Coordinator**Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our branch team, you will play a vital role in supporting the participant journey, providing exceptional customer service, and promoting our services...


  • Cardiff, Cardiff, United Kingdom Orbis Education and Care Full time

    Position OverviewRole: Human Resources CoordinatorWork Arrangement: Full-TimeCompensation:£29,000 annually, with a potential increase to £29,500 following a successful probationary period.Company Background:Orbis Education and Care is dedicated to creating a nurturing and productive work environment. We are in search of a committed Human Resources...


  • Cardiff, Cardiff, United Kingdom Cardiff County Council Full time

    About the RoleThe Social Worker position at Cardiff County Council is a challenging and rewarding opportunity to make a positive impact on the lives of families and individuals in need of support.As a Social Worker, you will be responsible for undertaking assessments, care planning, and person-centered planning to ensure that individuals receive the...


  • Cardiff, Cardiff, United Kingdom Hallmark Care Homes Full time

    About the Role:We are seeking a dedicated and compassionate Senior Care Assistant to join our team at Hallmark Luxury Care Homes. As a Senior Care Assistant, you will play a vital role in ensuring our residents receive the highest standard of care and support.Key Responsibilities:Lead and inspire a team of care assistants to deliver exceptional care.Provide...

  • Office Coordinator

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Service Care Solutions Full time £14

    Position Overview:Service Care Solutions is currently seeking an Office Coordinator to support the operations of a local authority's children's services department. This role is entirely office-based, where the selected candidate will assist in delivering a comprehensive reception service for the team.Key Responsibilities:The successful applicant will be...


  • Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full time £51,706

    Join Our Team as a Senior Project Coordinator at Digital Health and Care WalesLocation: Cardiff / HybridWe invite applications in Welsh; any submission in Welsh will be treated equally to those in English.Digital Health and Care Wales (DHCW) is an integral part of the NHS Wales network, playing a crucial role in revolutionizing the delivery of health and...


  • Cardiff, Cardiff, United Kingdom Hallmark Care Homes Full time

    About the Role:We are seeking a dedicated and compassionate Senior Care Assistant to join our team at Hallmark Luxury Care Homes. As a Senior Care Assistant, you will play a vital role in ensuring our residents receive the highest standard of care and support.Key Responsibilities:Lead and inspire a team of care assistants to deliver exceptional care.Provide...


  • Cardiff, Cardiff, United Kingdom Hallmark Care Homes Full time

    About the Role:We are seeking a dedicated and compassionate Senior Care Assistant to join our team at Hallmark Luxury Care Homes. As a Senior Care Assistant, you will play a vital role in ensuring our residents receive the highest standard of care and support.Key Responsibilities:Lead and inspire a team of care assistants to deliver exceptional care.Provide...


  • Cardiff, Cardiff, United Kingdom Ty Llandaff Care Home Full time

    Ty Llandaff Care Home is on the lookout for a committed Activities Assistant to enhance our vibrant community.In this role, you will work in tandem with the Activities Coordinator to plan and implement a variety of engaging activities that cater to the unique interests and needs of our residents.Position Overview:Hourly Wage: £11.44Weekly Hours: 16-20...


  • Cardiff, Cardiff, United Kingdom Hallmark Care Homes Full time

    Become a Vital Part of Our CommunityAt Hallmark Care Homes, we pride ourselves on being a premier provider of residential care across the UK, committed to nurturing relationships and maintaining strong family values. With a network of 20 care facilities nationwide, we provide innovative environments and a dedicated care team to ensure an exceptional...

  • Work Coordinator

    2 days ago


    Cardiff, Cardiff, United Kingdom Liberty Full time

    Job Summary:Liberty, a leading provider of heating and compliance services, is seeking a highly skilled Work Coordinator to join our team. As a Work Coordinator, you will play a critical role in ensuring the smooth operation of our business, working closely with our team to deliver exceptional customer service and drive business growth.Key...

  • Event Coordinator

    1 day ago


    Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job DescriptionAccorHotel is seeking a highly skilled and detail-oriented Events and Meetings Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating and executing exceptional events and meetings at our three prestigious hotels.Key Responsibilities:Leadership and Reporting: Provide leadership and...

  • Event Coordinator

    19 minutes ago


    Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job DescriptionAccorHotel is seeking a highly skilled and detail-oriented Events and Meetings Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating and executing exceptional events and meetings at our three prestigious hotels.Key Responsibilities:Leadership and Reporting: Provide leadership and...


  • Cardiff, Cardiff, United Kingdom INTERNATIONAL MEDICAL GROUP HOLDINGS LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Emergency Response Coordinator to join our team at INTERNATIONAL MEDICAL GROUP HOLDINGS LTD. As an Emergency Response Coordinator, you will play a critical role in providing assistance to our clients who suffer injury or illness while overseas or require roadside assistance.Key...


  • Cardiff, Cardiff, United Kingdom IO Associates Full time

    Role: Cloud Solutions CoordinatorType: PermanentSalary: Up to £50,000 Location: Hybrid - remote with travel to customer sites (fully expensed)iO Associates are excited to be working with a leading EPR (Electronic Patient Record) supplier that provides innovative solutions to improve patient care and outcomes click apply for full job details


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job DescriptionAccorHotel is seeking a highly skilled and detail-oriented Events and Meetings Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating and executing exceptional events and meetings at our three prestigious hotels.Key Responsibilities:Leadership and Reporting: Provide leadership and...

  • Hospitality Coordinator

    52 minutes ago


    Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job DescriptionAccorHotel is seeking a highly skilled and detail-oriented Events and Meetings Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating and executing exceptional events and meetings at our three prestigious hotels.Key Responsibilities:Leadership and Reporting: Provide leadership and...