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Work Coordinator
2 months ago
Job Summary:
Liberty, a leading provider of heating and compliance services, is seeking a highly skilled Work Coordinator to join our team. As a Work Coordinator, you will play a critical role in ensuring the smooth operation of our business, working closely with our team to deliver exceptional customer service and drive business growth.
Key Responsibilities:
- Handle customer inquiries and schedule a range of works, prioritizing tasks to meet deadlines and ensure efficient service delivery.
- Prioritize and schedule backfill and reinstatement tasks, rescheduling jobs that fall out of programme to minimize disruptions.
- Manage contract requirements for a range of jobs, validating each job to ensure the required information is available and up-to-date.
- Develop and maintain strong relationships with customers and clients, providing an efficient and flexible response to operational issues.
- Ensure all regulatory information is updated and logged in real-time, with status updates on our internal system.
Requirements:
- Good level of education and previous call handling/scheduling experience.
- Ability to operate a computerized database system and demonstrate strong analytical skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer:
- A competitive salary and excellent benefits package, including a pension scheme, annual leave, and cycle to work scheme.
- Opportunities for professional development and growth, with a focus on up-skilling and training to ensure competency and compliance to industry standards.
- A diverse and inclusive work environment, committed to achieving equal opportunities in employment for all suitably qualified candidates.
Liberty's Values:
We are passionate about delivering exceptional customer service, operating with openness and transparency, and demonstrating respect and trust in all our interactions. We are committed to fairness, respect, equality, diversity, inclusion, and engagement, and we strive to be a diverse and inclusive place where everyone can be themselves.
