Work Coordinator

1 month ago


Cardiff, Cardiff, United Kingdom Liberty Full time
Work Coordinator Job Description

At Liberty, we are seeking a highly organized and detail-oriented Work Coordinator to join our team. As a Work Coordinator, you will play a crucial role in ensuring the smooth operation of our programmes and services.

Key Responsibilities:
  • Handle incoming calls and schedule a range of works, prioritizing tasks and managing backfill and reinstatement schedules.
  • Reschedule jobs that fall out of programme, ensuring timely completion and minimal disruption.
  • Manage contract requirements for various jobs, validating information and ensuring regulatory compliance.
  • Develop and maintain strong relationships with customers and clients, providing exceptional service and support.
  • Ensure all regulatory information is up-to-date and logged in real-time, with status updates on our internal system.
  • Provide an efficient and flexible response to operational issues, maintaining service delivery levels and programme works in line with contract requirements.
Requirements:
  • Good level of education and previous call handling/scheduling experience.
  • Ability to operate a computerized database system and demonstrate strong analytical skills.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer:
  • Pension scheme and 23 days annual leave, plus Bank Holidays.
  • Cycle to Work scheme and Liberty Sense Awards, recognizing employees who live the Liberty values.
  • YuLife, including life insurance, smart health, and mental health support.
  • Medicash Health Cash Plan, offering cash back on dental and optical treatments, specialist consultations, and more.

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