Client Support Coordinator

3 weeks ago


Cardiff, Cardiff, United Kingdom Victim Support Full time

Client Support Coordinator

We are pleased to announce an exciting opportunity for a Client Support Coordinator within our dedicated team, focusing on providing essential assistance to individuals affected by crime.

Our organization promotes a flexible working environment, allowing you to balance your time between our office and remote work, with a commitment of 37.5 hours per week.

Are you interested in contributing to a dynamic service that prioritizes delivering exceptional support to victims and witnesses? If so, we would be delighted to consider your application.

Role Overview:

The primary objective of this position is to assist individuals in navigating their recovery journey, ensuring that our organization fulfills its mission of aiding those impacted by crime. We serve a variety of communities, many of whom face challenges that may hinder their recovery process, such as financial difficulties, social isolation, health issues, and limited opportunities.

What We Provide:

At our organization, we are committed to attracting and retaining top talent, offering a comprehensive rewards and benefits package, which includes:

  • Flexible working arrangements, including a hybrid model
  • Generous annual leave, plus public holidays, increasing with tenure
  • An additional day off to celebrate your birthday
  • Pension scheme with employer contributions
  • Enhanced sick leave and family leave provisions
  • Discounts on various retail, travel, and leisure activities
  • Access to financial wellness resources and salary-deducted financial services
  • Employee assistance programs and wellness support
  • Continuous training and development opportunities for career advancement

Key Responsibilities:

As a member of our service delivery team, you will provide support across various functions, including managing data, processing invoices, and handling communications with individuals affected by crime. Your strong organizational skills will be essential in managing a diverse and demanding workload.

We prioritize the safety and well-being of our staff and volunteers, providing comprehensive training to ensure you can perform your role effectively. This position may present emotional challenges, and as such, you will be expected to engage in regular supervision and support sessions with your line manager.



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