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Client Experience Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom Alcumus Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Customer Care team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via various channels, ensuring a high level of customer satisfaction.
  • Work autonomously to resolve customer issues and concerns, utilizing your problem-solving skills and knowledge of our products and services.
  • Collaborate with internal stakeholders to share knowledge and best practices, contributing to the continuous improvement of our customer service processes.
  • Identify opportunities to upsell and cross-sell our products and services, enhancing the overall customer experience.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer inquiries simultaneously.
  • Knowledge of compliance and regulatory requirements, with a strong understanding of our industry and products.
What We Offer
  • A competitive salary and benefits package, including a hybrid workplace policy with flexible working arrangements.
  • Ongoing training and development opportunities, to support your career growth and professional development.
  • A collaborative and dynamic work environment, with a focus on teamwork and continuous improvement.
Why Join Us?

At Alcumus, we are committed to creating a diverse and inclusive workplace culture, where everyone feels valued and empowered to contribute. We believe in the importance of work-life balance and offer a range of benefits and perks to support your overall well-being.