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Customer Operations Training Lead

2 months ago


Cardiff, Cardiff, United Kingdom Transport for Wales Full time

Transport for Wales is dedicated to cultivating a diverse and inclusive work environment that mirrors the communities we serve. Our goal is to be recognized as one of Wales' premier employers, offering a transport network that everyone in Wales can take pride in.

At Transport for Wales, we aim to transform transportation across Wales by promoting sustainable travel solutions to address the climate crisis. We are in search of a Customer Operations Training Manager to supervise the training initiatives for Customer Operations and catering, ensuring adherence to industry standards and regulations.

Key Responsibilities:

  • Direct the Customer Operations training team, nurturing a culture of ongoing enhancement
  • Facilitate extensive training programs for new recruits
  • Deliver exceptional learning and development services to clients and stakeholders
  • Oversee commercial training components and align with business strategies
  • Provide coaching and constructive feedback to uphold superior training standards

Qualifications:

  • Proven experience in creating and implementing training materials
  • Strong leadership and team management capabilities
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Preferred qualifications in learning and development
  • Outstanding planning and organizational skills

Welsh Language Proficiency:

While proficiency in Welsh is advantageous, it is not a requirement for this position. Transport for Wales encourages its employees to improve their Welsh language skills and offers support for personal development in various formats.