Customer Operations Training Manager
3 weeks ago
About the Role
We are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including industry and legislative compliance and standards.
Key Responsibilities
- Provide leadership to the Customer Operations training team, fostering a culture of continuous improvement and maintaining required competence.
- Develop and deliver comprehensive training programs for trainees, ensuring they are fully competent in their roles.
- Collaborate with stakeholders to provide a best-in-class learning & development service, embedding learning in the workplace.
- Support the business strategy and Workforce planning and Operational training team by managing commercial training, including training plans and statistics.
- Coach and support team members, ensuring quality monitoring and feedback drive high-quality design, delivery, and outputs.
Requirements
- Experience in designing, delivering, evaluating, and reviewing learning and development materials.
- Strong leadership and people management skills.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Willingness to work towards or hold a relevant learning and development or trainer qualification.
- Excellent planning and organizational skills.
Welsh Language Skills
While not essential, the ability to speak and write Welsh is a valuable asset for this role. Transport for Wales supports and promotes the use of the Welsh Language, offering opportunities for employees to develop and improve their skills.
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