Customer Operations Training Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom Transport for Wales Full time

About the Role

We are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including industry and legislative compliance and standards.

Key Responsibilities

  • Provide leadership to the Customer Operations training team, fostering a culture of continuous improvement and maintaining required competence.
  • Develop and deliver comprehensive training programs for trainees, ensuring they are fully competent in their roles.
  • Collaborate with stakeholders to provide a best-in-class learning & development service, embedding learning in the workplace.
  • Support the business strategy and Workforce planning and Operational training team by managing commercial training, including training plans and statistics.
  • Coach and support team members, ensuring quality monitoring and feedback drive high-quality design, delivery, and outputs.

Requirements

  • Experience in designing, delivering, evaluating, and reviewing learning and development materials.
  • Strong leadership and people management skills.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Willingness to work towards or hold a relevant learning and development or trainer qualification.
  • Excellent planning and organizational skills.

Welsh Language Skills

While not essential, the ability to speak and write Welsh is a valuable asset for this role. Transport for Wales supports and promotes the use of the Welsh Language, offering opportunities for employees to develop and improve their skills.



  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations training team and ensuring the design, delivery, and quality of learning and development meet all requirements, including industry and...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations training team and ensuring the design, delivery, and quality of learning and development meet all requirements, including industry and...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Equal OpportunitiesAt Transport for Wales, we value diversity and strive to create an inclusive environment where everyone can thrive. Our mission is to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking, or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meets all the requirements,...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meets all the requirements,...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meets all requirements, including...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meets all requirements, including...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    About the RoleWe are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Equal OpportunitiesAt Transport for Wales, we value diversity and strive to create an inclusive work environment that mirrors the communities we serve. This approach enables us to better understand our customers, make informed decisions, and drive innovation.Our MissionWe're committed to transforming transport in Wales and making it sustainable for the...


  • Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Equal OpportunitiesAt Transport for Wales, we strive to create an inclusive environment where everyone can thrive. Our commitment to diversity and inclusion is at the heart of everything we do.Our MissionWe're on a mission to transform transport in Wales, making it sustainable, efficient, and accessible to all. We believe that by working together, we can...


  • Cardiff, Cardiff, United Kingdom ALS Training Full time

    Job Title: Training AdviserWe are seeking a highly motivated and experienced Training Adviser to join our team at ALS Training. As a Training Adviser, you will play a key role in delivering and organizing training, workshops, and blended learning activities to enable learners to achieve all learning outcomes on the CIPD Human Resources.Key...


  • Cardiff, Cardiff, United Kingdom ALS Training Full time

    Job Title: Training AdviserWe are seeking a highly motivated and experienced Training Adviser to join our team at ALS Training. As a Training Adviser, you will play a key role in delivering and organizing training, workshops, and blended learning activities to enable learners to achieve all learning outcomes on the CIPD Human Resources.Key...


  • Cardiff, Cardiff, United Kingdom ALS Training Full time

    About the RoleWe are seeking a highly motivated and experienced Training Advisor to join our team at ALS Training. As a Training Advisor, you will play a key role in delivering and organizing training, workshops, and blended learning activities to enable learners to achieve all learning outcomes on the CIPD Human Resources.Key ResponsibilitiesDeliver and...


  • Cardiff, Cardiff, United Kingdom ALS Training Full time

    About the RoleWe are seeking a highly motivated and experienced Training Advisor to join our team at ALS Training. As a Training Advisor, you will play a key role in delivering and organizing training, workshops, and blended learning activities to enable learners to achieve all learning outcomes on the CIPD Human Resources.Key ResponsibilitiesDeliver and...


  • Cardiff, Cardiff, United Kingdom ALS Training Full time

    About the RoleWe are seeking a highly motivated and experienced Training Advisor to join our Human Resources team. As a key member of our team, you will be responsible for delivering training and development programs to support the growth and development of our learners.The ideal candidate will have a strong background in human resources, with a minimum of 2...


  • Cardiff, Cardiff, United Kingdom ALS Training Full time

    Our OrganisationALS Training is an organisation that prioritises staff engagement and development. We strive to create an environment that fosters growth, learning, and collaboration.Job RoleWe are seeking a skilled and dedicated Training Advisor to join our Human Resources team. As a Training Advisor, you will be responsible for developing and implementing...


  • Cardiff, Cardiff, United Kingdom Operations Resources Full time

    Warehouse Assistant RoleWe are seeking an experienced Warehouse Assistant to join our team at Operations Resources.The successful candidate will be responsible for supporting our warehouse and logistics operation, working in a team environment to ensure the smooth delivery of our services.Key Responsibilities:Supporting the warehouse team in the receipt,...