Customer Operations Training Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom Transport for Wales Full time

About the Role

We are seeking a highly skilled Customer Operations Training Manager to join our team at Transport for Wales. As a key member of our organization, you will be responsible for managing the Customer Operations (Stations) and catering training, ensuring the design, delivery, and quality of learning & development meet all requirements, including industry and legislative compliance and standards.

Key Responsibilities

  • Provide leadership to the Customer Operations training team, fostering a culture of continuous improvement and maintaining required competence.
  • Develop and deliver comprehensive training programs for trainees, ensuring they achieve full competence.
  • Collaborate with stakeholders to provide a best-in-class learning & development service, embedding learning in the workplace.
  • Support the business strategy and Workforce planning and Operational training team by managing commercial training, including training plans and statistics.
  • Coach and ensure quality monitoring, encouraging feedback to drive high-quality design, delivery, and outputs.

Requirements

  • Experience in designing, delivering, evaluating, and reviewing learning and development materials.
  • Excellent leadership and people management skills.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Willingness to work towards or hold a relevant learning and development or trainer qualification.
  • Strong planning and organizational skills.

Welsh Language Skills

While not essential, the ability to speak/write Welsh would be a valuable asset. Transport for Wales supports and promotes the use of the Welsh Language, offering opportunities for employees to develop and improve their skills.



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