Service Operations Coordinator

1 month ago


Wolverhampton, Wolverhampton, United Kingdom Markerstudy Group Full time

Are you experienced in customer service and administration? Are you seeking a new opportunity to grow?

We are thrilled to announce openings for a Customer Service Centre Representative within our dynamic team.

Markerstudy Group is recognized as one of the leading companies in the automotive sector, emphasizing innovation and excellence in our operations.

As a proud member of the Sunday Times' Top Companies to Work For, we offer a vibrant and forward-thinking work environment.

Key Responsibilities

  • Execute general office tasks to assist the Service Centre Manager and Supervisor, ensuring compliance with all operational procedures.
  • Provide assistance and support to colleagues and customers, both internally and externally.
  • Maintain the efficient operation of the scheduling system by intervening as necessary and ensuring effective communication with external clients, technicians, and management.
  • Deliver operational insights and feedback to relevant management teams.
  • Communicate clearly and promptly with external clients, technicians, and field management.
  • Aid in managing and replenishing consumable stock for the Service Centre.
  • Adhere to Health and Safety protocols at all times.
  • Perform any additional duties as requested by the Service Centre Manager and Supervisor.

Required Skills

  • Ability to work independently as well as collaboratively within a team.
  • Strong communication skills, both in person and over the phone.
  • Proven ability to plan and organize personal workload effectively.
  • Adaptable approach to varying work demands.
  • Self-motivated and proactive in taking initiative.

Working Hours: Full-time, Monday to Friday (with occasional Saturday work)

If you are interested in this opportunity, we encourage you to learn more about joining our team.



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