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Hospitality Service Coordinator
2 months ago
Hospitality Service Coordinator - Food & Beverage
We are seeking a dedicated and knowledgeable Hospitality Service Coordinator – Food & Beverage to enhance our team at Arena Racing Company.
About Us...
Arena Racing Company is more than just the leader of the UK's largest horse racing group. With 21 venues, we showcase horse racing, greyhound racing, golf courses, hotels, and events. Our core focus lies in leisure, entertainment, media production, and global distribution, creating a vibrant and diverse work environment.
Our achievements stem from teamwork, which is why we provide excellent opportunities for growth, development, and career advancement. Our employees are the backbone of our first-class service and the lively atmosphere we cultivate in an industry we are passionate about.
What We Stand For:
We embrace diversity
We nurture our talent
We prioritize our visitors
We consider our impact
We take pride in our sport
Benefits of being a Hospitality Service Coordinator – Food & Beverage...
Annual passes for access to any of our 21 venues Discounted meals and ARC outings Cycle to work initiative Increasing holiday allowance based on service duration, up to 28 days Company life assurance program Discretionary annual bonus schemes to acknowledge your hard work Educational support through our study assistance programsAnd much more...
Role Overview:
The Hospitality Service Coordinator will assist the Hotel Operations Manager by providing support to the Food & Beverage team, managing schedules, and ordering supplies. The aim is to ensure the team is effectively upselling hotel services and products to meet budgetary goals and enhance the guest experience.
At Arena Racing Company, we seek individuals who are friendly, welcoming, and full of enthusiasm; those who strive to make every guest's experience memorable.
Responsibilities include assisting at the reception desk during check-in and check-out to ensure all Front of House operations are supported effectively.
The role also involves taking on Duty Manager shifts, overseeing the venue on non-racedays when senior management is unavailable. You will be the primary contact for any guest issues or inquiries.
Collaboration with the Wolverhampton Racecourse Management Team is essential to share standards and innovative ideas, maximizing the performance potential of both the racecourse and hotel.
Key Responsibilities:
Support the Hotel Operations Manager in monitoring budgets and controlling labor costs and expenses. Collaborate with the Front of House Manager and Food & Beverage team to boost revenue, particularly from non-resident guests. Develop strategies to enhance Food & Beverage revenue, focusing on increasing walk-ins and upselling in the restaurant and bar. Assist the Hotel Operations Manager with daily staffing needs, planning and assigning tasks, and setting performance goals for team members. Train and educate team members on compliance with local laws and health & safety regulations, ensuring they have the necessary tools and equipment. Ensure front of house staff deliver prompt service, professional attention, and personal recognition to guests. Greet guests upon arrival and engage effectively with them. Ensure the Food & Beverage team provides a consistent brand experience throughout the hotel from check-in to dining and departure. Troubleshoot and manage basic maintenance issues to guest satisfaction. Train team members on procedures and serve as a central communication point during emergencies. Manage 24-hour coverage of the Food & Beverage area, including sourcing or providing emergency cover as needed.For a comprehensive list of responsibilities, please refer to the attached job description.
Ideal Candidate Profile:
Exceptional communication skills Ability to perform well under pressure Strong organizational skills Systematic problem-solving approach Process-oriented mindset Loyalty and commitment Positive attitudeWe are on an exciting journey. To be part of our dynamic team and learn more about our company and this opportunity, we encourage you to explore further.
At Arena Racing Company, we believe that a diverse, equitable, and inclusive workplace enhances our relevance, competitiveness, and resilience. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and do not discriminate based on gender, sexual orientation, marital status, pregnancy, gender reassignment, race, nationality, religion, disability, or age. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements.
