Operations Coordinator

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Brammer Buck & Hickman Full time
Position Overview:
As an Operations Coordinator, you will play a vital role in supporting the Business Support Manager and Branch Managers throughout the UK and Ireland. This position focuses on managing the operational aspects and delivery of facilities services under the guidance of the Business Manager.

Key Responsibilities:
  • Provide comprehensive administrative assistance to the Business Support Manager.

Main Tasks and Deliverables:
  • Oversee the daily coordination of incoming requests from Branch Managers across multiple locations.
  • Ensure timely recording of all tasks and maintain ongoing communication regarding progress – delivering a complete service experience.
  • Manage planned preventative maintenance (PPM) efforts, aiming for high compliance rates across the portfolio.
  • Engage effectively with all stakeholders, serving as the primary contact for inquiries.
  • Process all purchase orders efficiently.
  • Scrutinize costs presented by suppliers and contractors to ensure optimal value.
  • Provide reception coverage and assist with general administrative duties as needed.
  • Regularly update compliance files to ensure Branch Managers have access to necessary statutory documents.
  • Compile and document sustainability data related to Environment, Social, and Governance (ESG) initiatives.
  • Assist with insurance-related matters, including building and personal claims.
  • Create and implement a new contractor management database.
  • Support the Business Manager with ongoing projects, coordinating with contractors and attending relevant meetings.
  • Input business rates applications while liaising with local councils.
  • Assist the Business Support Manager in supplier negotiations for service renewals and ensure Service Level Agreements (SLAs) are met.
  • Support the Business Support Manager with Capital Expenditure (CAPEX) requests and their administration.

Skills and Experience:
  • Strong attention to detail.
  • Experience in work scheduling.
  • Ability to create and manage monthly compliance reports.
  • Familiarity with legislative practices.
  • Proficient in IT applications (Excel, Word).
  • Customer-focused with a strong sense of empathy and motivation.
  • Proactive, innovative, and forward-thinking mindset.
  • Ambitious and creative approach to tasks.
  • Capable of managing personal workload to a high standard.

Desirable Qualifications:
  • Understanding of business operations.
  • Knowledge of Building Management Systems (BMS).
  • Familiarity with ISO standards.
  • Health and Safety knowledge (training available).
  • Insight into market and value propositions.

What We Offer:
  • Standard working hours from Monday to Friday, with core hours from 8:30 AM to 5:00 PM.
  • Opportunity for hybrid working arrangements after training.
  • Pension plan.
  • Competitive salary package.
  • Cycle to work scheme.


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