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Operations Coordinator

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Brammer Buck & Hickman Full time
Position Overview:
As an Operations Coordinator at Brammer Buck & Hickman, you will play a crucial role in supporting the Business Support Manager and Branch Managers throughout the UK and Ireland. This position is primarily focused on overseeing the operational delivery of facilities services under the guidance of the Business Manager.

Key Responsibilities:
  • Deliver comprehensive administrative assistance to the Business Support Manager.

Main Tasks and Deliverables:
  • Coordinate daily incoming requests from Branch Managers across multiple locations.
  • Ensure timely recording of all tasks while maintaining consistent communication regarding progress – providing a full-service experience.
  • Manage planned preventative maintenance (PPM) to achieve compliance across the portfolio.
  • Engage effectively with all stakeholders, serving as the primary contact for inquiries.
  • Process all purchase orders efficiently.
  • Evaluate costs presented by suppliers and contractors to ensure optimal value.
  • Provide reception coverage and assist with general administrative duties as needed.
  • Maintain updated compliance files for branch managers to access their property statutory documents.
  • Gather and document sustainability data, focusing on environmental, social, and governance (ESG) aspects.
  • Assist with insurance-related matters, including building and personal claims.
  • Develop a new contractor management database and oversee its implementation.
  • Support the Business Manager with ongoing projects, including contractor liaison and meeting attendance.
  • Input all business rates applications while coordinating with local councils.
  • Assist the Business Support Manager in supplier negotiations for service renewals and ensure service level agreements (SLAs) are met.
  • Support the Business Support Manager with capital expenditure (CAPEX) requests and their administration.

Skills and Experience:
  • Strong attention to detail.
  • Experience in work scheduling.
  • Ability to create and manage monthly compliance reports.
  • Familiarity with legislative practices.
  • Proficient in IT applications (Excel, Word).
  • Customer-focused with a strong sense of empathy and motivation.
  • Proactive, innovative, and forward-thinking approach.
  • Ambitious and creative mindset.
  • Ability to manage workload to a high standard.

Desirable Qualifications:
  • Understanding of business operations.
  • Knowledge of Building Management Systems (BMS).
  • Familiarity with ISO standards.
  • Health and Safety knowledge (training available).
  • Insight into market and value propositions.

What We Offer:
  • Standard working hours from Monday to Friday, with core hours from 8:30 AM to 5:00 PM.
  • Opportunity for hybrid working arrangements post-training.
  • Pension plan.
  • Competitive salary package.
  • Cycle to work scheme.