Healthcare Reception Coordinator

4 weeks ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

Position Overview

We are excited to announce a vacancy for a Healthcare Reception Coordinator within our dynamic Emergency Services team at University Hospitals Plymouth NHS Trust.

This role involves providing essential administrative support within the reception areas of our Emergency Services. Candidates should possess strong typing skills, outstanding customer service experience, and the ability to manage multiple tasks effectively in a high-pressure environment.

Maintaining patient confidentiality and professionalism is crucial. The successful candidate will work independently and collaboratively, demonstrating sound judgment and decision-making skills.

If you are looking for a rewarding challenge and meet the qualifications outlined, this position may be an excellent fit for you. We offer a permanent role with a flexible schedule, including nights and weekends.

Key Responsibilities

The Healthcare Reception Coordinator will:

  • Welcome patients and their families to the department, guiding them to the appropriate waiting areas.
  • Register patients attending the Emergency Services and ensure all necessary documentation is prepared prior to triage.
  • Confirm demographic details with patients during registration, emphasizing the importance of accurate data entry, especially for sensitive cases.
  • Alert triage nurses to any urgent concerns, such as chest pain or stroke symptoms.
  • Complete necessary documentation for external audits.
  • Access and share care plans with authorized healthcare professionals for at-risk patients.
  • Understand the procedures for registering international patients.
  • Utilize patient management systems to record and audit data for referrals.
  • Manage the booking of appointments and transport for patients as needed.
  • Handle inquiries from patients and their families, providing assistance and transferring calls as appropriate.
  • Assist in training new team members.

About Us

At University Hospitals Plymouth NHS Trust, we prioritize our staff and patients. We are committed to fostering a culture of innovation, clinical excellence, and exceptional customer care. Our organization offers numerous opportunities for professional growth in a supportive and progressive environment.

We encourage applications from individuals of diverse backgrounds, as we believe that diversity enhances our teams. All communications regarding this position will be conducted electronically, so please ensure you check your email regularly.

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