Sales and Customer Service Representative
1 week ago
We are seeking a highly skilled and experienced Sales Administrator to join our team at Reed. As a Sales Administrator, you will be the first point of contact for our customers and engineers, providing exceptional customer service and support.
Key Responsibilities:
- Manage incoming service requests and technical queries from customers and engineers.
- Schedule engineer attendance and communicate effectively with customers to ensure timely fulfilment of customer needs.
- Communicate with engineers to confirm workload, issue reports, and check parts/stock.
- Liaise with sub-contractors, place orders, and oversee jobs from start to completion.
- Provide service support by checking engineer reports, preparing quotations for remedial works, completing sales orders for prompt invoicing, and creating proforma invoices to obtain payment.
- Arrange for components to be sent to engineers/sub-contractors and assist in managing returned items.
Requirements:
- Proven experience working within an industrial service or product provider is preferred.
- Proven experience within a customer-facing, high volume role is essential.
- Excellent communication skills, both verbal and written.
- Strong organisational skills with the ability to schedule and prioritise workloads.
- Competency in preparing quotations, sales orders, and proforma invoices.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Wigan, Wigan, United Kingdom IN n OUT Autocentres Full timeJob DescriptionAs a Customer Service Representative for IN n OUT Autocentres, you will be the first point of contact for our customers. Your primary responsibilities will include greeting customers, answering inquiries, managing appointments, and handling transactions. You will also be responsible for creating a positive and memorable experience for our...
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Customer Service Representative
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Wigan, Wigan, United Kingdom IN n OUT Autocentres Full timeJob DescriptionAs a Customer Service Representative for IN n OUT Autocentres, you will be the first point of contact for our customers. Your primary responsibilities will include greeting customers, answering inquiries, managing appointments, and handling transactions. You will also be responsible for creating a positive and memorable experience for our...
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