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Sales and Customer Service Representative

2 months ago

Wigan, Wigan, United Kingdom Amplifon Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Manage the diary to optimize sales and service appointments, ensuring a seamless customer experience.
  • Regularly review customer databases to identify opportunities for growth and increase clinic performance.
  • Personalize welcome calls to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products.
  • Manage relationships with existing and potential customers to offer tailored promotions and hearing solutions.
  • Maintain a visually appealing store environment, adhering to Amplifon guidelines and standards.
  • Manage stock levels to ensure optimal product availability.
Requirements
  • Total customer devotion and a passion for delivering exceptional customer experiences.
  • Computer literacy, including basic knowledge of Outlook, Teams, and OneDrive.
  • Sales skills and ability to support audiologists in achieving sales targets.
  • Proactive mindset, flexibility, and ability to adapt to change.
  • Strong organizational skills and ability to prioritize workload.
  • Commitment to Amplifon's vision and values.
About Amplifon

Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer experiences and driving growth. As a Sales and Customer Service Advisor, you will be part of a close-knit team that values customer satisfaction and employee development.