Assistant Manager for Country House Operations

3 weeks ago


Keswick, United Kingdom HF Holidays Careers Full time
Position: Country House Assistant Manager

Location: Derwent Bank, Portinscale, Nr Keswick, Cumbria

Contract Type: Permanent, Full Time

Salary: £28,080

Reporting Structure: Reports to the House Manager

Accommodation: Live-in accommodation available, including all bills, meals, laundry, and free Wi-Fi.

Benefits: 33 days of holiday (pro rata), pension contributions, volunteer day, group life assurance, cinema discounts, online shopping discounts, cycle-to-work scheme, discounted gym membership, virtual GP services, and 24/7 health and wellbeing support.

Role Overview:

As the Country House Assistant Manager, you will play a pivotal role in supporting the House Manager to maintain exceptional service standards within our establishment. Your responsibilities will encompass various operational aspects to ensure a seamless experience for our guests.


Key Responsibilities:
  • Customer Service Excellence: Foster a welcoming environment for guests, ensuring that all service aspects meet our high standards.
  • Front of House Leadership: Oversee the front of house team, ensuring cleanliness and order in all guest areas.
  • Property Maintenance: Assist in managing property repairs and aesthetics, collaborating with maintenance teams to uphold the house's appearance.
  • Team Culture Development: Promote a positive team culture, recognizing the importance of collaboration among staff.
  • Centralized Support: Work with HR and operational support teams to manage recruitment, performance, and health and safety protocols.

Your role as an Assistant General Manager will not only involve management duties but also a commitment to fostering an environment that reflects our brand's excellence. Your leadership will be crucial in ensuring that every detail contributes to a memorable guest experience.


Candidate Profile:

We are seeking individuals with:

  • A strong background in the tourism or hospitality sector, particularly in management roles.
  • Outstanding customer service abilities and leadership skills.
  • Flexibility to adapt to varying work hours, including evenings and weekends.
About HF Holidays:

HF Holidays is a B Corp Certified British heritage brand with over a century of experience in organizing walking holidays across the UK and beyond. We pride ourselves on our community-driven approach and our commitment to providing exceptional outdoor experiences.


Equity and Diversity:

We are an equal opportunity employer, dedicated to fostering a diverse workforce and providing reasonable adjustments for individuals with disabilities.



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