Front of House

6 months ago


Keswick, United Kingdom The Coledale Inn Full time

The Coledale Inn is a busy country inn located in the village of Braithwaite. There are 20 bedrooms, 2 bars, a restaurant and beer garden. We have a great local following and have been serving tourists and walkers (and dogs) for over 30 years.

We are seeking an enthusiastic and customer-oriented individual to join our team as Front of House / Bar Staff. In this role you will be responsible for welcoming our guests to the inn and your primary goal is to ensure excellent customer service, maintain a clean and organized environment, and contribute to the overall success of our establishment.

Key Responsibilities:
Greet guests with a warm and friendly demeanor, addressing their needs and enquiries promptly.

Provide information about the inn, amenities, surrounding area, bar and food offerings. Handle guest complaints and resolve issues effectively, ensuring guest satisfaction.

Assist guests with the check-in procedure. Handle luggage and assist with guest needs upon arrival if required.

Prepare and serve beverages. Clearing and cleaning tables during service.

Maintain a clean and well-stocked bar area.

Adhere to health and safety regulations, ensuring a safe environment for guests and staff.

Collaborate with other hotel and bar staff to ensure a seamless guest experience. Support colleagues during busy periods

The salary will reflect experience and a driving licence would be beneficial.

**Job Types**: Full-time, Permanent

**Salary**: £28,500.00-£31,500.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Gym membership

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Hospitality: 2 years (preferred)
- Bartending: 2 years (preferred)

Work Location: In person


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