Assistant Manager for Country House Operations

3 weeks ago

Keswick, United Kingdom HF Holidays Careers Full time
Position: Country House Assistant Manager

Location:
  • Derwent Bank, Portinscale, Nr Keswick, Cumbria
Contract:
  • Permanent, Full Time
Salary: £28,080

Reporting to:
  • House Manager
Accommodation:
  • Live-in accommodation available, inclusive of all bills, meals, laundry, and free Wi-Fi.
Benefits:
  • 33 Days Holiday pro rata including bank holidays
  • Pension Contributions
  • Volunteer Day
  • Group Life Assurance
  • Cinema Discounts
  • Online Shopping Discounts
  • Cycle to Work Scheme
  • Discounted Gym Membership
  • Virtual GP
  • Health & Wellbeing Support 24/7
  • Exclusive discounts on holidays for employees and their families
  • Annual familiarization visit at any of our country houses for employees and their families

Role Overview:

As the Country House Assistant Manager, you will play a pivotal role in supporting the House Manager to ensure exceptional service standards are maintained throughout the establishment. Your responsibilities will encompass various aspects of operations, focusing on delivering an outstanding guest experience.


Key Responsibilities:
  • Customer Service Excellence: Foster a welcoming environment for guests, ensuring all service aspects meet our high standards.
  • Front of House Leadership: Oversee the front of house team, maintaining cleanliness and organization in all guest areas.
  • Property Maintenance: Assist in managing property upkeep, collaborating with maintenance teams to ensure aesthetic standards are upheld.
  • Team Culture Development: Promote a positive team atmosphere, recognizing the importance of collaboration among staff.
  • Centralized Support: Work with central HR and operations teams to manage recruitment, health and safety, and stock control.

Your role will not only involve management duties but also a commitment to fostering an environment where every detail reflects our brand's dedication to excellence.


Ideal Candidate:

We seek individuals with:

  • A strong background in the Tourism or Hospitality sector, particularly in managerial roles.
  • Exceptional customer service abilities and proven leadership skills.
  • Flexibility to adapt to varying work hours, including evenings and weekends.

About HF Holidays:

HF Holidays is a B Corp Certified British heritage brand with over a century of experience in organizing walking holidays across the UK and beyond. Our cooperative model emphasizes community and shared passion for the outdoors, with a dedicated team supporting our mission.


Equity and Diversity:

We are committed to equal opportunities and welcome applications from all qualified individuals, ensuring a fair recruitment process.

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