Administrative Support Specialist
4 weeks ago
Position Overview
Administrative Support Specialist - Band 2
Location: Main Reception
Employment Type: Permanent
Weekly Hours: Full-time
Core Working Hours: 8:00 AM - 5:00 PM (Monday to Friday)
Who We Are Looking For: We are seeking a dedicated Administrative Support Specialist to join our team at the Main Reception. This role is integral to our Adult Mental Health service, where the successful candidate will collaborate within a diverse and skilled team. Reporting to the Admin Team Coordinator, you will provide essential reception and administrative support to both clinical and non-clinical staff, as well as management across the organization.
This position offers a dynamic and varied work environment, ideal for individuals who are personable, compassionate, and comfortable in a mental health service setting. We encourage applications from candidates who embrace change and are committed to enhancing service delivery. The ability to foster effective working relationships, maintain approachability, and demonstrate a flexible work ethic in alignment with our organizational values is essential.
This role presents an excellent opportunity for motivated and enthusiastic individuals aspiring to advance their administrative careers within the healthcare sector.
Main Responsibilities:
Key Duties: As the primary point of contact for patients, staff, and visitors, you will provide support to individuals who may be experiencing distress or crisis.
Your responsibilities will include:
- Managing electronic patient records (utilizing CareNotes)
- Scanning, printing, and uploading documents
- Handling complex patient inquiries via phone
- Scheduling and modifying clinic appointments
- Coordinating clinic room bookings
- Data entry and general administrative tasks
You must possess the ability to multitask effectively under pressure and adapt to the evolving needs of the service. This role will require you to oversee the main reception area and provide administrative support to various services as needed.
About Our Organization:
Join our team and enjoy the following benefits:
- Annual leave starting at 27 days plus 8 bank holidays, increasing to 33 days plus 8
- Comprehensive pension scheme
- Childcare voucher program
- Health and wellbeing initiatives for staff
- Reimbursement for eyesight examinations
- Employee assistance program (including counseling and financial/legal support)
- Access to online learning and qualification development programs
- Coaching and mentoring support
- Recognition awards, including long service vouchers
Our service has received an overall rating of Good from regulatory bodies, with Outstanding ratings for care and compassion, which we take great pride in. We have also been acknowledged both locally and nationally for the quality of services we provide.
Coventry and Warwickshire Partnership Trust offers a comprehensive range of expanding physical, mental health, and learning disability services to a diverse population across multiple sites.
We serve over one million residents in Coventry and Warwickshire, as well as a broader geographical area through our specialized services, attending to approximately 5,000 patients daily.
Job Requirements:
Skills and Qualifications:
The ideal candidate will possess the following:
- Strong organizational skills with the ability to prioritize and delegate tasks effectively
- Educational background at GCSE level, with an administration NVQ or equivalent experience
- Confident telephone communication skills
- Proficient IT skills, particularly in Microsoft Office applications
- High-level communication skills, attention to detail, and sensitivity to the nature of the service
- Ability to work independently and collaboratively within a team
Knowledge of Microsoft Office systems is advantageous; however, training will be provided for in-house systems.
Successful candidates will undergo DBS checks and complete online training modules. Uniforms can be provided if necessary.
For further details regarding this role, please refer to the attached support information for a comprehensive overview of the job responsibilities and requirements.
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