Spanish Call Handler

6 days ago


Cardiff, Cardiff, United Kingdom INTERNATIONAL MEDICAL GROUP HOLDINGS LTD Full time
About the Role

We are seeking a highly skilled and experienced Spanish-speaking Emergency Assistance Coordinator to join our team at International Medical Group Holdings Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients who require emergency assistance while traveling abroad.

Key Responsibilities
  • Provide high-level customer service to clients in need of emergency assistance, including coordinating medical care, handling losses, and facilitating returns home.
  • Utilize your excellent communication skills to build strong relationships with clients and internal stakeholders, ensuring a professional and empathetic approach at all times.
  • Work effectively under pressure, handling a high volume of varied customer calls on a daily basis.
  • Collaborate with internal teams to ensure seamless delivery of services and exceptional client outcomes.
Requirements
  • Fluent in Spanish (required)
  • Previous call center or customer service experience (required)
  • Previous insurance or assistance experience (preferred)
  • Fluent in English
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office suite
  • Ability to adapt to a fast-paced and ever-changing environment
What We Offer
  • Competitive salary of £21,500 - £28,000 (depending on experience and including language bonus)
  • Opportunities for career growth and professional development
  • Flexible working arrangements, including remote or hybrid options
  • A dynamic and supportive work environment
  • A range of employee benefits, including Bupa dental insurance, Healthshield cash plan, and travel insurance

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