Spanish Speaking Emergency Assistance Coordinator

3 weeks ago


Cardiff, Cardiff, United Kingdom International Medical Full time

About IMG

IMG is a leading international medical insurance company, providing peace of mind to individuals and businesses worldwide. We assist vacationers, expats, frequent travelers, and those with multiple residences by offering comprehensive coverage for medical emergencies, roadside assistance, and more.

The Role: Spanish Speaking Emergency Assistance Coordinator

As a vital member of our team, you will provide crucial support to insured clients facing unexpected situations while traveling or living abroad. Your responsibilities will encompass:

  • Coordinating medical care for injured or ill clients overseas.
  • Managing the process of returning clients home after an incident.
  • Handling a high volume of diverse customer calls with professionalism and empathy.
  • Building strong relationships with both clients and internal stakeholders.

What We Look For:

  • Fluency in Spanish (required).
  • Previous experience in a call center or customer service environment (required).
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency with Microsoft Office Suite.

What We Offer:

  • Competitive salary based on experience, including a language bonus.
  • Opportunity for growth and development within a dynamic company.
  • Remote or hybrid work arrangements.
  • Comprehensive benefits package, including health insurance, dental insurance, travel insurance, and more.
  • Positive and supportive work environment.


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