Help Me Quit Smoking Cessation Team Lead

2 weeks ago


Cardiff, Cardiff, United Kingdom Public Health Wales Full time
About the Role

We are seeking a highly skilled and experienced Smoking Cessation Supervisor to join our team at Public Health Wales. As a key member of our team, you will play a vital role in supporting smokers who want to quit.

Key Responsibilities
  • Support our team of Call Handlers and Telephone Support Advisors to deliver high-quality, specialist behavioural support and advice to smokers who actively want to quit over the telephone.
  • Work closely with the Hub Manager to ensure the successful day-to-day operation of the Hub, requiring excellent communication, problem-solving, and organisational skills.
  • Provide a high level of customer service and professionalism at all times, ensuring a positive experience for our clients.
  • Collaborate with a range of professionals and partner organisations to achieve our goals.
Requirements
  • Experience of delivering specialist smoking cessation support.
  • Experience of working to agreed protocols and guidelines.
  • Experience of staff supervision.
  • Experience of dealing with clients and members of the public within a healthcare setting.
  • Experience of project monitoring and reporting, including data collection and inputting data.
Desirable Qualifications and Experience
  • Practitioner registration with the Public Health Register.
  • Further training in smoking cessation and behaviour change.
  • Experience of working in an NHS environment.
  • Experience of delivering training.
About Us

Public Health Wales is the National Public Health Institute in Wales, working to achieve a healthier future for Wales. We are committed to creating an inclusive workplace that values equality, diversity, and inclusion.



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