Help Me Quit Smoking Cessation Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Smoking Cessation Supervisor to join our team at Public Health Wales. As a key member of our team, you will play a vital role in supporting smokers who want to quit.
Key Responsibilities- Support our team of Call Handlers and Telephone Support Advisors to deliver high-quality, specialist behavioural support and advice to smokers who actively want to quit over the telephone.
- Work closely with the Hub Manager to ensure the successful day-to-day operation of the Hub, requiring excellent communication, problem-solving, and organisational skills.
- Provide a high level of customer service and professionalism at all times, ensuring a positive experience for our clients.
- Collaborate with a range of professionals and partner organisations to achieve our goals.
- Experience of delivering specialist smoking cessation support.
- Experience of working to agreed protocols and guidelines.
- Experience of staff supervision.
- Experience of dealing with clients and members of the public within a healthcare setting.
- Experience of project monitoring and reporting, including data collection and inputting data.
- Practitioner registration with the Public Health Register.
- Further training in smoking cessation and behaviour change.
- Experience of working in an NHS environment.
- Experience of delivering training.
Public Health Wales is the National Public Health Institute in Wales, working to achieve a healthier future for Wales. We are committed to creating an inclusive workplace that values equality, diversity, and inclusion.
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