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Asylum Services Team Lead
2 months ago
Migrant Help is seeking a highly skilled and experienced professional to fill the position of Regional Assistant Manager. This role is a key part of our Asylum Services team, and the successful candidate will be responsible for providing leadership and guidance to our Client Advisers.
Key Responsibilities- Advice and Guidance Service: Provide expert advice and guidance to asylum seekers and failed asylum seekers, including assessing eligibility criteria and completing asylum support application forms.
- Team Management: Oversee the day-to-day operations of the Client Adviser team, including monitoring inboxes, responding to requests, and ensuring assigned rota duties are carried out as planned.
- Health and Safety: Ensure the team's health and safety arrangements are robust and effective, including lone working and risk assessments.
- Line Management: Conduct line management of client advisers, including recruitment, induction, employee development, appraisal, and supervision.
- Escalation: Be the first point of escalation for client advisers on complex cases, including unplanned and complex cases.
- Attention to Detail: A high level of attention to detail is essential for this role.
- Administrative and Organisational Skills: Demonstrable administrative and organisational skills are required to manage the team's workload and ensure effective operations.
- Initiative and Problem-Solving: The ability to prioritise and work on your own initiative while respecting boundaries is crucial for this role.
- Compassion and 'Can-Do' Attitude: A compassionate and 'can-do' attitude is essential for providing excellent support to asylum seekers and failed asylum seekers.
- Values and Vision: The successful candidate will need to support and demonstrate the vision and values of Migrant Help, with an emphasis on partnership, innovation, equality, and excellence.
- Working Hours: The Regional team operates Monday to Friday between 9am and 5:30pm, with occasional out-of-hours work required.
- Travel: The post may require travel, and flexibility is required to meet this need when it arises.
- Rostered Duties: The postholder will need to fulfill rostered duties as may be required of the service.
- Weekend Working: Weekend working on a rota basis is required.
