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Customer Service Team Lead

1 month ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Team Lead to join our Twilight team at Starling Bank. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives and provide coaching and guidance to ensure they are equipped to handle customer inquiries and issues.
  • Develop and implement processes and procedures to improve customer service and reduce wait times.
  • Collaborate with other teams to ensure seamless communication and resolution of customer issues.
  • Monitor and analyze customer feedback and use it to inform improvements to our service.
  • Ensure that all customer interactions are handled in a professional and courteous manner.
Requirements
  • Proven experience in a customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to lead and motivate a team to achieve exceptional customer service results.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work for a leading digital bank and be part of a dynamic and innovative team.
  • Professional development and growth opportunities.
  • A collaborative and supportive work environment.