Service Delivery Team Lead
4 weeks ago
**About the Role**
Creditsafe is seeking a highly skilled and experienced Service Delivery Team Lead to join our team in Cardiff. As a key member of our Service Delivery department, you will be responsible for managing and overseeing the day-to-day operations of the Deskside Engineering team.
**Key Responsibilities**
- Manage and oversee the Deskside Engineering team to ensure high-quality service delivery and customer satisfaction.
- Explore and encourage the use of Artificial Intelligence (AI) within the team to enhance productivity and efficiency.
- Develop and enhance training and documentation resources to improve staff's ability to self-service.
- Develop and implement service management processes and procedures to enhance efficiency and effectiveness.
- Serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems.
- Monitor team performance, providing coaching and mentoring to support professional development.
- Collaborate with other departments to align service management activities with broader organizational goals.
- Assist the Head of Service Delivery with planning, project management, and operational tasks.
**Requirements**
- Proven experience in an IT Support role, with ability to demonstrate experience in a supervisory or managerial role.
- Leadership and team management abilities, with excellent communication and interpersonal skills.
- Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, network fundamentals.
- Relevant certifications such as ITIL, Lean Six Sigma, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.
**What We Offer**
- Competitive Salary.
- Company Laptop supplied.
- Bonus Scheme.
- 25 Days Annual Leave (plus bank holidays).
- Hybrid working model.
- Healthcare & Company Pension.
- Cycle to work and Wellbeing Programme.
- Global Company gatherings and events.
- E-learning and excellent career progression opportunities.
Creditsafe is an equal opportunities employer that values diversity. Please contact Creditsafe if there is any support you need with your application.
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