Operational Team Lead
3 weeks ago
About the Role
We are seeking an experienced Operational Team Leader to join our team at Companies House. As an Operational Team Leader, you will play a key role in leading our operational teams and ensuring the delivery of high-quality services to our customers.
Key Responsibilities
- Provide leadership, coaching, and support to your team, role-modeling positive behaviors and providing policy and legislative knowledge.
- Line manage a team, ensuring excellent team performance, great delivery, and quality of service.
- Provide great customer service and collaborate effectively with stakeholders.
- Focus on and deliver continuous improvement for yourself and others, building performance capabilities and driving engagement to achieve high-quality outcomes.
- Communicate well and build relationships, supporting people to achieve our vision and goals.
- Ensure diversity, inclusion, and staff wellbeing are valued and supported.
Person Specification
We are looking for an Operational Team Leader who:
- Is a great leader, setting a professional culture while delivering continuous improvements and building capability.
- Can be a strong line manager who can build strong and trusted relationships, checking in with colleagues, supporting staff wellbeing, and handling challenging conversations.
- Delivers and improves operational performance, living our values of being bold to share good ideas to improve the integrity of the register.
- Confidently puts customers at the heart of everything they do, displaying enthusiasm around delivering best-in-class service.
- Is a great communicator, conveying messages clearly verbally and in writing.
- Is well-organized and adaptable, delivering at pace and under pressure to meet changing priorities and deadlines.
Benefits
As an Operational Team Leader at Companies House, you will receive a competitive salary and contribute to the Civil Service Defined Benefit Pension scheme. We also offer a comprehensive benefits package, including flexible working, 30 days annual leave, 8 bank holidays, and 1 privilege day, as well as a proactive approach to wellbeing and a healthy work-life balance.
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