Operational Team Lead

3 weeks ago


Cardiff, Cardiff, United Kingdom Companies House Full time

About the Role

We are seeking an experienced Operational Team Leader to join our team at Companies House. As an Operational Team Leader, you will play a key role in leading our operational teams and ensuring the delivery of high-quality services to our customers.

Key Responsibilities

  1. Provide leadership, coaching, and support to your team, role-modeling positive behaviors and providing policy and legislative knowledge.
  2. Line manage a team, ensuring excellent team performance, great delivery, and quality of service.
  3. Provide great customer service and collaborate effectively with stakeholders.
  4. Focus on and deliver continuous improvement for yourself and others, building performance capabilities and driving engagement to achieve high-quality outcomes.
  5. Communicate well and build relationships, supporting people to achieve our vision and goals.
  6. Ensure diversity, inclusion, and staff wellbeing are valued and supported.

Person Specification

We are looking for an Operational Team Leader who:

  1. Is a great leader, setting a professional culture while delivering continuous improvements and building capability.
  2. Can be a strong line manager who can build strong and trusted relationships, checking in with colleagues, supporting staff wellbeing, and handling challenging conversations.
  3. Delivers and improves operational performance, living our values of being bold to share good ideas to improve the integrity of the register.
  4. Confidently puts customers at the heart of everything they do, displaying enthusiasm around delivering best-in-class service.
  5. Is a great communicator, conveying messages clearly verbally and in writing.
  6. Is well-organized and adaptable, delivering at pace and under pressure to meet changing priorities and deadlines.

Benefits

As an Operational Team Leader at Companies House, you will receive a competitive salary and contribute to the Civil Service Defined Benefit Pension scheme. We also offer a comprehensive benefits package, including flexible working, 30 days annual leave, 8 bank holidays, and 1 privilege day, as well as a proactive approach to wellbeing and a healthy work-life balance.



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