Service Delivery Team Lead

4 weeks ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time

**Job Title:** Service Delivery Team Lead - Technical Operations Manager

**Job Summary:** We are seeking a highly skilled Service Delivery Team Lead - Technical Operations Manager to join our team at Creditsafe. The successful candidate will be responsible for managing and overseeing the day-to-day operations of the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.

**Key Responsibilities:**

  • Manage and oversee the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.
  • Explore and encourage the use of Artificial Intelligence (AI) within the team to enhance the productivity and efficiency of both the team and the staff they support.
  • Develop and enhance our existing body of training and documentation resources to improve our staff's ability to self-service.
  • Develop and implement service management processes and procedures to enhance efficiency and effectiveness.
  • Serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems.
  • Monitor team performance, providing coaching and mentoring to support professional development.
  • Collaborate with other departments to align service management activities with broader organizational goals.
  • Assist the Head of Service Delivery with planning, project management, and operational tasks.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.

**Requirements:**

  • Proven experience in an IT Support role, with ability to demonstrate experience in a supervisory or managerial role.
  • Leadership and team management abilities, with excellent communication and interpersonal skills.
  • Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, network fundamentals.
  • Relevant certifications such as ITIL, Lean Six Sigma, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.

**What We Offer:**

  • Competitive Salary.
  • Company Laptop supplied.
  • Bonus Scheme.
  • 25 Days Annual Leave (plus bank holidays).
  • Hybrid working model.
  • Healthcare & Company Pension.
  • Cycle to work and Wellbeing Programme.
  • Global Company gatherings and events.
  • E-learning and excellent career progression opportunities.

**About Us:** Creditsafe is an equal opportunities employer that values diversity. We are committed to creating a workplace that is inclusive and respectful of all employees. If you require any support with your application, please do not hesitate to contact us.



  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    Job Title: Service Delivery Team LeadJob Summary: We are seeking a highly skilled Service Delivery Team Lead to join our team at Creditsafe. The successful candidate will be responsible for managing and overseeing the day-to-day operations of the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.Key...


  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    **About the Role**Creditsafe is seeking a highly skilled and experienced Service Delivery Team Lead to join our team in Cardiff. As a key member of our Service Delivery department, you will be responsible for managing and overseeing the day-to-day operations of the Deskside Engineering team.**Key Responsibilities**Manage and oversee the Deskside Engineering...

  • Service Delivery Lead

    2 weeks ago


    Cardiff, Cardiff, United Kingdom BJSS Full time

    About the RoleOur Managed Services team at BJSS is seeking a dedicated Service Delivery Manager to support our continued growth and client-centric approach. This is a unique opportunity to join a brilliant team of individuals who empower people to do amazing things.As a Service Delivery Manager, you will lead one or more managed service engagements for our...


  • Cardiff, Cardiff, United Kingdom LEAD Careers Full time

    LEAD Careers invites experienced professionals to apply for the role of Senior Landscape Architect in our dynamic environmental consultancy team based in Cardiff.The position requires a skilled leader who can drive design and assessment projects, ensuring high technical standards and contributing to the growth and development of junior team members.Key...


  • Cardiff, Cardiff, United Kingdom Dŵr Cymru Cyf Full time

    About UsDŵr Cymru Welsh Water is a leading provider of essential services, keeping 3 million people healthy each day with safe, reliable water and wastewater treatment.To deliver high-quality services, we need the right people to join our team. We're looking for individuals who understand and live our core values and behaviours, prioritizing the security of...


  • Cardiff, Cardiff, United Kingdom Dŵr Cymru Cyf Full time

    About UsDŵr Cymru Welsh Water is a leading provider of water and wastewater services, serving 3 million people across Wales. Our mission is to deliver high-quality services that protect the health of our customers, colleagues, and the environment.We are committed to living our core values and demonstrating the core behaviours that underpin them. This...


  • Cardiff, Cardiff, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly skilled Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesProvide friendly and welcoming service to customers, taking ownership...


  • Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time

    Domestic Abuse Service Team ManagerWe are seeking a highly skilled and experienced Domestic Abuse Service Team Manager to join our team at Vetro Recruitment. As a key member of our organization, you will be responsible for leading a team of professionals who provide support and services to individuals affected by domestic abuse.Key Responsibilities:Lead a...

  • IT Team Lead

    4 weeks ago


    Cardiff, Cardiff, United Kingdom Circle Group Full time

    Circle Group is seeking an experienced IT Operations Manager to take overall ownership of the IT team. The successful candidate will have strong experience in managing IT teams, particularly in IT service management. This is a hands-on role that requires the ability to build relationships and work closely with the existing line management team.Key...


  • Cardiff, Cardiff, United Kingdom Wheelchair Transport Service, Inc. Full time

    Join our dynamic kitchen team as a Food Service Assistant!About the Role:We are seeking a motivated and enthusiastic individual to join our kitchen team as a Food Service Assistant. As a key member of our team, you will be responsible for preparing and serving food to our residents, as well as maintaining a clean and tidy kitchen environment.Key...


  • Cardiff, Cardiff, United Kingdom Omega Resource Group Full time

    Job Title: Regional Service Delivery SpecialistWe are seeking a skilled and experienced Regional Service Delivery Specialist to support installations across the Midlands area.About the CompanyOmega is working with a leading supplier of commercial lifting solutions in the retail, manufacturing, and distribution sectors. The company is expanding its Field...


  • Cardiff, Cardiff, United Kingdom Merje Careers Full time

    Underwriting Lead RoleMERJE Careers is seeking a dynamic Underwriting Lead to spearhead a newly formed commercial underwriting team. This exciting opportunity offers the chance to drive growth and innovation in the SME market.The ideal candidate will combine technical expertise with strong leadership skills to deliver exceptional service to customers and...


  • Cardiff, Cardiff, United Kingdom Accor Full time

    Job Title: Guest Service Team LeadJob Description:As a Guest Service Team Lead at Accor, you will have the opportunity to lead a dynamic team and guide them in providing exceptional guest experiences. With a background in rooms, you will be responsible for overseeing the daily operations of the hotel and ensuring that our high standards are...

  • Insurance Team Lead

    4 weeks ago


    Cardiff, Cardiff, United Kingdom Heat Recruitment Ltd Full time

    The client is a leading commercial insurance broker who is recognised for the level of individual service provided to their clients. Specialising in risk management and insurance solutions for corporate, commercial, and high net worth insurance.The OpportunityIn this role, you will be responsible for leading a team of insurance specialists, providing...


  • Cardiff, Cardiff, United Kingdom Merje Full time

    Underwriting Lead OpportunityMERJE is seeking a dynamic Underwriting Lead to spearhead a newly formed commercial underwriting team. This role offers an exciting opportunity to drive growth and innovation in the SME market.The ideal candidate will combine technical expertise with strong leadership skills to deliver exceptional service to customers and...


  • Cardiff, Cardiff, United Kingdom Merje Full time

    Underwriting Lead RoleThe Merje company is seeking a dynamic Underwriting Lead to spearhead a team providing first-class broker partner engagement and technical underwriting support. This role offers the chance to shape the success of a growing team, drive digital innovation, and contribute to the company's expansion strategy.Key Responsibilities: Lead and...

  • Insurance Team Lead

    4 weeks ago


    Cardiff, Cardiff, United Kingdom International Medical Full time

    Job Title: Insurance Team LeadJob Summary: We are seeking an experienced Insurance Team Lead to join our team at International Medical. The successful candidate will be responsible for leading a team of claims handlers, managing escalated cases, and ensuring the delivery of high-quality claims services.Key Responsibilities:Lead and develop a team of claims...


  • Cardiff, Cardiff, United Kingdom Legal & General Full time

    Job DescriptionWe are seeking an IT Service Delivery Specialist to support the maintenance, improvement, and availability of IT services at Legal & General. The successful candidate will ensure ITL aligned processes are implemented by teams and suppliers, using metrics and problem analysis to identify, drive, and measure improvement.Key...

  • FNOL Team Lead

    3 weeks ago


    Cardiff, Cardiff, United Kingdom New Law Full time

    Delivering Exceptional Service in the First Notification of Loss (FNOL) TeamNewLaw's contact centre is a vital part of our business, providing a first point of contact for clients following a motor incident. We're committed to delivering the best possible service during a difficult time, and that's where you come in.As a Team Manager within the FNOL team,...

  • Operational Team Lead

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Companies House Full time

    About the RoleWe are seeking an experienced Operational Team Leader to join our team at Companies House. As an Operational Team Leader, you will play a key role in leading our operational teams and ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesProvide leadership, coaching, and support to your team, role-modeling positive...