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Customer Service Team Lead
1 month ago
We are seeking a highly motivated and experienced Customer Service Team Lead to join our Twilight team at Starling Bank. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our customers.
Key Responsibilities- Lead a team of customer service representatives and provide guidance and support to ensure excellent customer service delivery.
- Develop and implement processes to improve customer service quality and efficiency.
- Collaborate with other teams to ensure seamless customer service delivery across all channels.
- Provide coaching and training to customer service representatives to enhance their skills and knowledge.
- Monitor and analyze customer feedback and use it to drive continuous improvement.
- Proven experience in leading a customer service team and delivering exceptional customer service.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of customer service principles and practices.
- Ability to analyze data and make informed decisions.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and innovative company that is disrupting the banking industry.
- A collaborative and supportive team environment.
- Professional development opportunities to enhance your skills and knowledge.
Starling Bank is a leading digital bank that is revolutionizing the way people bank. We offer a range of innovative products and services that make it easy for customers to manage their finances and achieve their financial goals. We are committed to delivering exceptional customer service and building strong relationships with our customers.
