Smoking Cessation Program Supervisor

3 weeks ago


Cardiff, Cardiff, United Kingdom Public Health Wales Full time

Position Overview

Are you skilled in fostering supportive professional connections? Do you possess strong interpersonal abilities? If you are currently engaged in a healthcare support capacity or a similar role, this position may align with your expertise.

The Welsh Government is committed to achieving a smoke-free Wales by 2030. To realize this goal, we must address the disproportionate impact of smoking on the most disadvantaged and vulnerable populations in our community. We seek individuals who are dedicated to assisting smokers in their journey to quit.

An exciting opportunity has emerged for a full-time supervisor to join the National Help Me Quit Contact Centre and Telephone Support Service. This role is offered on a permanent basis.

Key Responsibilities

In collaboration with the Hub Manager, you will oversee our team of Call Handlers and Telephone Support Advisors, ensuring the delivery of high-quality, specialized behavioral support and guidance to smokers who are motivated to quit via telephone. The Hub Supervisor position is crucial for the effective daily functioning of the Hub and necessitates exceptional communication, problem-solving, and organizational skills, along with a steadfast commitment to providing outstanding customer service and professionalism at all times.

The successful candidates will be part of a team located in a central office environment. Some evening and weekend work may be required.

The Hub operates six days a week (Monday - Saturday), with working hours from 9 am to 8 pm on Mondays and Wednesdays, 9 am to 6 pm on Tuesdays and Thursdays, and 9 am to 5 pm on Fridays and Saturdays. You will work on a rotating schedule with other team members, which will include weekend shifts.

This is a permanent position with a full-time commitment, based in our Public Health Wales NHS Trust offices.

The ability to communicate in Welsh is desirable for this role; applications from both Welsh and English speakers are encouraged.

About Public Health Wales

Public Health Wales serves as the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales,' where we play a vital role in enhancing population health and well-being, reducing health disparities, improving healthcare outcomes, safeguarding the public, and supporting the integration of health in all policies across Wales. Our organization is guided by our values of collaboration, trust, and respect to make a meaningful impact. We are dedicated to fostering an inclusive workplace that values equality, diversity, and inclusion. We welcome applications that reflect the rich diversity of the communities we serve and from those interested in part-time or job share opportunities.

Qualifications

Essential:

  • Degree-level education or equivalent experience
  • Evidence of ongoing professional and personal development

Desirable:

  • Practitioner registration with the Public Health Register
  • Additional training in smoking cessation and behavior change

Experience

Essential:

  • Experience in providing specialized smoking cessation support
  • Experience adhering to established protocols and guidelines
  • Experience in supervising staff
  • Experience interacting with clients and the public in a healthcare context
  • Experience in project monitoring and reporting, including data collection and entry
  • Experience collaborating with various professionals and partner organizations

Desirable:

  • Experience in an NHS setting
  • Experience in delivering training

Skills

Essential:

  • Strong planning and organizational abilities

Desirable:

  • Ability to communicate in Welsh or willingness to learn


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