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Food and Beverage Supervisor/ Team Leader

2 months ago

Cardiff, Cardiff, United Kingdom Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our food and beverage outlets.

Key Responsibilities
  • Customer Relations: Develop and maintain strong relationships with guests, providing personalized service and ensuring their needs are met.
  • Team Management: Supervise and train a team of food and beverage staff, providing guidance and support to ensure excellent service delivery.
  • Commercial/Sales: Promote hotel services and increase sales through effective marketing and sales strategies.
  • Management and Administration: Manage inventory, track equipment, and maintain accurate records to ensure efficient operations.
  • Hygiene/Personal Safety/Environment: Ensure a clean and safe working environment, adhering to health and safety regulations and environmental standards.
Requirements
  • Previous customer service experience in a hospitality environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of food and beverage operations and inventory management.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.