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Hospitality Guest Services Supervisor

2 months ago

Cardiff, Cardiff, United Kingdom vale resort Full time
Position Overview: We are seeking a dedicated and experienced professional to join our management team as a Hospitality Guest Services Supervisor. This role is essential in ensuring that our guests receive exceptional service and support throughout their stay at our prestigious resort.

Key Responsibilities:
  • Oversee daily operations of the hotel, ensuring all departments function smoothly and efficiently.
  • Address and resolve guest inquiries and complaints promptly and professionally.
  • Maintain high service standards to meet guest expectations in line with our four-star rating.
  • Provide support to department managers and supervisors, fostering a collaborative work environment.
  • Act as a night manager when required, ensuring a seamless experience for all guests.

Candidate Profile:
  • Proven experience in a similar role within the hospitality industry.
  • Strong communication skills with the ability to handle customer concerns effectively.
  • Ability to inspire and motivate team members while maintaining composure under pressure.
  • Committed to achieving excellence and delivering high-quality service.

What We Offer:
As part of our team, you will enjoy a variety of benefits, including:
  • Competitive pension scheme
  • Cycle to work program
  • Employee discounts on services and products
  • Complimentary gym access
  • On-site parking facilities
  • Sick leave provisions
  • Discounts for family and friends

Work Schedule:
Day shifts are required for this position.

Work Environment:
This role is based on-site, providing a dynamic and engaging work atmosphere.