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Regional Team Manager
2 months ago
We are seeking a highly skilled and experienced Regional Team Manager to join our team at Migrant Help. As a key member of our Regional team, you will be responsible for leading and managing a team of Client Advisers, providing advice and guidance to asylum seekers and failed asylum seekers, and ensuring the delivery of high-quality services to our clients.
Key Responsibilities- Team Leadership: Lead and manage a team of Client Advisers, providing guidance and support to ensure the delivery of high-quality services.
- Advice and Guidance: Provide advice and guidance to asylum seekers and failed asylum seekers, including assessing eligibility criteria and completing asylum support application forms.
- Operational Oversight: Monitor inboxes, respond to requests, and plan for staff workloads to ensure efficient service delivery.
- Health and Safety: Ensure the team is safe and secure at all times through robust lone working and risk assessment arrangements.
- Line Management: Conduct line management of Client Advisers, including supporting recruitment and inductions, employee development, appraisal, and supervision.
- Escalation: Be the first line of escalation for Client Advisers on complex cases, ensuring timely resolution and support for clients.
- Communication: Handle calls effectively, work in a timely manner, and ensure clients are supported appropriately.
- KPI Assurance: Support KPI assurance for the regional team, ensuring high-quality services are delivered.
- Outreach and Support: Provide outreach and face-to-face support for clients and those with additional support needs, as required.
- Team Meetings: Facilitate team meetings, including daily briefings, to ensure team members are up-to-date on matters affecting service delivery.
- Collaboration: Act as a contact with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs.
- Case Management: Keep full, accurate, and up-to-date case records, complete case follow-up within time scales, and undertake necessary administrative tasks.
- Administrative Support: Support the Regional Manager with administrative requirements, including daily management reports, KPI data checks, and managing regional appointments.
- People Management: Demonstrable competence in a people management role, at supervisory level.
- Sensitive Situations: Working with people in sensitive and emotionally demanding situations is essential.
- Initiative and Prioritization: Proven ability to prioritize and work on your own initiative while respecting boundaries.
- Planning and Deadlines: Ability to plan, review, work, and deal with deadlines and conflicting priorities.
- Resilience: Shows resilience when faced with challenges from both work and individual clients.
- Operational Experience: Operational experience working to challenging performance KPIs.
Migrant Help is a leading charity that has been established for over 50 years, delivering a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect, and enables them to reach their full potential.
We place a high value on employees in relation to the work they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
We foster a culture in which equality, diversity, and inclusion are recognised, valued, and encouraged. It doesn't matter who you are or where you come from; we match your skills with the needs of our organisation. As long as you share our values, vision, and goals, we welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to. Applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
