Call Handler

7 months ago

Cardiff, United Kingdom Sedgwick Resource Solutions Full time

**Title: Claims Call Handler (FNOL)**
**Location: Cardiff office with some remote working**
**Term: Permanent, Full-Time Permanent (35 hours per week, Mon-Fri)**

**Your New Role**:
Looking to enter into the insurance industry but feel like you lack the desired skills? This role is perfect

An excellent opportunity has arisen for our client. We are seeking an individual, who has experience in making and taking calls on a regular basis each day, collating information, accurate record keeping and experience of customer service in an office environment.

The role will involve working within a well-established team, assisting with the first stages of commercial property claims. This involves taking calls from policy holders who are looking to raise a claim, finding out the details of the incident, recording and updating records of claims within the system.

You will then keeping customers updated on the progress of their claim and settling small value claims (following a training period). We’ll provide you with the training and tools that you need to help develop your skills and knowledge.

We’re looking for an individual who is able to demonstrate excellent communication and listening skills, combined with the ability to impart information and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally is essential.

**Your skills**:

- Previous knowledge of experience within an insurance company would be advantageous but not essential
- Good negotiation skills
- Excellent communication skills both written and verbal with Customers, Clients and Colleagues
- Comfortable making and receiving calls, which sometimes rise to high-volume during busy periods
- The ability to prioritise your workload effectively
- The ability to work on your own initiative
- The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim
- Ability to demonstrate understanding and empathy throughout
- Excellent IT skills
- Existing or intention to progress your career within this industry, with access to industry relevant qualification

**Your new benefits**:

- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
- Healthcare scheme
- Regular attendance to our modern, city centre office with access to free tea and coffee and squash
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

**Salary**: £20,820.80-£23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Cardiff, CF10 3DQ

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