Healthcare Administrative Coordinator
4 weeks ago
Position Overview
We are pleased to announce an opportunity to become part of a dynamic healthcare team at White Cliffs Medical Centre. Our practice is characterized by a collaborative and nurturing environment, dedicated to providing exceptional care to our patient community.
Key Responsibilities
As a Healthcare Administrative Coordinator, your role will encompass a variety of reception and administrative tasks, ensuring smooth operations within our multidisciplinary team. Your responsibilities will include, but are not limited to:
1. Welcoming and assisting patients upon arrival.
2. Managing patient registrations and scheduling appointments efficiently.
3. Handling both electronic and paper-based information processing.
4. Serving as the primary contact point for patient inquiries and communications.
5. Collaborating with healthcare professionals and external service providers to facilitate patient care.
About Our Team
Our dedicated team comprises various healthcare professionals, including general practitioners, nurse prescribers, practice nurses, and healthcare assistants, all working together to support our patient population.
Core Duties
The following are essential duties associated with the role:
a. Overseeing the appointment scheduling system.
b. Processing requests for patient services via phone, email, and in-person.
c. Managing incoming calls and directing them appropriately.
d. Responding to emails from patients and other stakeholders.
e. Guiding patients to the appropriate services.
f. Handling incoming and outgoing correspondence.
g. Engaging with patients and external agencies as needed.
h. Facilitating referrals to secondary care through the electronic referral system.
i. Managing patient documentation and records.
j. Conducting data entry for new patient registrations.
k. Scanning and attaching documents to patient records.
l. Addressing administrative queries efficiently.
m. Maintaining a tidy and organized reception area.
Additional Responsibilities
In addition to the primary duties, you may also be involved in:
a. Participating in audits as directed.
b. Assisting in the preparation of meeting agendas and minutes.
c. Providing support to colleagues during absences.
d. Managing the ordering of office supplies.
Qualifications and Skills
Essential Qualifications
- Minimum of GCSE level education or equivalent.
Desired Qualifications
- GCSEs in Mathematics and English (C or above).
- Relevant qualifications in healthcare administration.
Required Skills
- Strong communication skills, both verbal and written.
- Proficiency in IT and office software.
- Ability to manage time effectively and prioritize tasks.
- Team-oriented with the capability to work independently.
Personal Attributes
- Professional demeanor with a focus on patient care.
- Adaptable and cooperative in a fast-paced environment.
- High integrity and commitment to confidentiality.
Additional Requirements
- Willingness to work flexible hours as needed.
- Successful completion of a background check.
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