Healthcare Services Manager

3 weeks ago

Kent, United Kingdom Superior Healthcare Full time

We invite you to become a part of our dedicated team as a Care Operations Supervisor. In this essential role, you will be responsible for ensuring the delivery of exceptional care to clients with intricate care requirements.

If you possess a results-oriented mindset, have a background in care, and can inspire and motivate those around you, this position is tailored for you.

Key Responsibilities:

  • Lead and motivate a team focused on customer service to uphold high service standards.
  • Oversee the coordination team to ensure effective planning and scheduling of care and nursing staff, aiming for a 100% fulfilment rate.
  • Provide support to the Out of Hours coordination service, utilizing problem-solving skills to address challenges.
  • Conduct regular team meetings, one-on-ones, performance evaluations, and support team development to enhance employee performance.
  • Monitor and manage costs associated with shift fulfilment, including overtime and agency staff usage.
  • Ensure proper onboarding and scheduling of team members for care packages, including competency assessments and approvals.
  • Maintain compliance with company policies and data protection regulations.
  • Support safeguarding measures and assist in resolving HR-related issues.
  • Collaborate with the Recruitment team to address staffing needs effectively.
  • Foster strong relationships with clients, their families, and funding bodies, ensuring open communication and prompt resolution of concerns.

Benefits:

  • 25 days of annual leave plus bank holidays.
  • An additional day off to celebrate your birthday.
  • Generous travel expense reimbursements.
  • Enhanced sick leave benefits.
  • Access to a Blue Light Discount Card.
  • Pension contributions to support your future.
  • Regular social events to foster team spirit.
  • Excellent opportunities for career advancement.
  • Employee Assistance Programme offering up to 6 face-to-face counselling sessions.
  • Christmas Saver scheme to help with holiday expenses.
  • Refer a Friend Scheme to reward your network.
  • A dedicated Wellbeing Team to support your health.
  • Engaging employee events throughout the year, including monthly gatherings and seasonal celebrations.
  • Support for your professional development, including NVQ and management qualifications.

Qualifications:

  • Strong understanding of healthcare regulations and compliance standards.
  • Demonstrated management experience, ideally with relevant qualifications.
  • At least 1 year of experience in operations management or a minimum of 2 years in team management.
  • Proactive problem solver with outstanding communication abilities.
  • Eligibility to work in the UK and possession of a valid UK driving licence.

About Us:

At Superior Healthcare, we are committed to providing specialized care at home for individuals with complex health needs. Our organization was founded on personal experiences and a passion for delivering high-quality care. We prioritize the growth and development of our teams, and we are excited to offer this opportunity to join our Complex Care team as a Care Operations Supervisor.

Superior Healthcare is an Equal Opportunities Employer. Registration is subject to Enhanced DBS check and references.

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