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Healthcare Account Manager

2 months ago

Kent, United Kingdom Medtronic Full time

Drive Healthcare Transformation as a Service Delivery Account Lead

At Medtronic, we believe in changing lives through innovative medical technology. As a Service Delivery Account Lead, you'll play a pivotal role in shaping the future of healthcare by partnering with leading hospitals and healthcare organizations.

Your Impact

You will be responsible for overseeing all service delivery activities within designated accounts, ensuring seamless operations and exceptional customer experiences. Your expertise will guide strategic planning, performance monitoring, and continuous improvement initiatives.

Key Responsibilities
  • Develop and execute tailored action plans to deliver high-quality services aligned with contractual obligations and key performance indicators (KPIs).
  • Cultivate strong relationships with stakeholders at all levels within client organizations, fostering trust and collaboration.
  • Identify and leverage internal resources effectively to address client needs and drive successful project outcomes.
  • Lead, mentor, and develop a team of dedicated professionals, empowering them to excel in their roles.
  • Proactively identify potential service issues and implement preventive measures to ensure uninterrupted operations.
  • Explore cross-business selling opportunities, contributing to Medtronic's growth and market expansion.
Your Qualifications

We seek a highly motivated and results-oriented individual with a proven track record in the healthcare industry. Your expertise should encompass:

  • A bachelor's degree or equivalent experience in a relevant field.
  • Several years of experience working within a healthcare environment, preferably in a client-facing role.
  • Exceptional communication and interpersonal skills, with the ability to effectively engage with C-suite executives and senior management.
  • Strong leadership and team management capabilities.
  • A commitment to continuous learning and professional development.
What We Offer

At Medtronic, we are dedicated to creating a supportive and rewarding work environment. Our comprehensive benefits package includes:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance coverage.
  • Retirement savings plan with company contributions.
  • Professional development opportunities through our Cornerstone learning platform.
  • Employee assistance program for personal and professional well-being.